Global Account Management, Strategy and Operations Manager
Global Account Management, Strategy and Operations Manager
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
The global merchant team ensures best-in-class restaurant and store selection for consumers while building products and services that help merchants grow their businesses profitably. We collaborate closely with commercial teams in 29 countries across our five global subteams:
- Merchant S&O (Strategy & Operations) Drives merchant strategy experience performance tracking and commercial go-to-market approaches.
- Sales S&O Develops sales processes tools and enablement programs to improve productivity.
- Merchant Operations Focuses on onboarding in-store flows self-service tooling and integrations.
- Enterprise Works with global merchant partners to grow our joint business.
- B2B Develops new merchant service offerings such as logistics as a service (Drive).
We are seeking a data-driven manager to optimize global account management processes and enable local teams to grow merchant businesses and reduce churn. This role involves analyzing designing and implementing scalable strategies and programs that drive operational excellence and business growth.
What youll be doing
- Develop and implement global programs and processes creating strategies that drive merchant sales growth improve profitability and reduce churn across 30 markets.
- Identify and scale best practices from different markets across the company.
- Lead and manage cross-functional projects with product analytics marketing legal and finance teams.
- Use data insights to make informed business decisions enhance reporting and address data gaps.
- Train and support local account management teams by developing a centralized resource hub.
- This role will report to the Head of Global Account Management Merchant S&O.
Our humble expectations
- 3 years in management consulting with a focus on operational improvement and process optimization preferably in tech platform businesses or global retail/FMCG.
- 1-2 years of experience in account management or sales within a tech/platform ecosystem or global retailer. Startup/scale-up experience is a plus.
- Strong strategic thinking and analytical execution skills with proficiency in MS Office (Excel & PowerPoint). Experience with Looker or SQL is a bonus.
- Experience with CRM tools (Salesforce) or project management platforms () is an advantage.
- Excellent communication and stakeholder management skills with the ability to engage and influence teams across all levels an absolute must.
- Strong ownership mindset able to work independently while managing multiple projects.
Next steps
If you are excited about working with the nicest of people in a high-growth environment taking ownership and being part of an ambitious team then click below to apply and lets get the conversation going!
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Exec
Employment Type
Full Time
