Level II Office Support Specialist

Cerritos, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hello

We are excited to announce an opportunity for a Level II Customer Service/Office Support to join our team in .Cerritos Ca This is an onsite role starting as a 6-month contract to hire assignments with a competitive pay rate of $24/hour.

Title:Level II Customer Service/Office Support
Location: Cerritos CA United States 90703
Duration: 6 months to hire
Rate: $24/hour on w2

Summary

We are seeking a highly organized and versatile Customer Service/Office Support person. This role requires an individual who can multitask and has excellent communication skills. This role will perform a variety of office support tasks and provide exceptional customer service to our customers.
This is a contract to hire. The client will conduct an onsite interview and will do 2 reference checks. References must be included on the resume.
Looking for Local candidates within 25 miles (non-negotiable).

Responsibilities

Answering the phone handling inquiries orders and related questions
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Maintain an updated knowledge of our products services and the companys customer service policies
Handle special office projects as needed
Work with the sales team administrative team or shipping department to handle customer orders and shipments
Review customer accounts and transactions while resolving issues
Respond promptly and professionally to incoming customer inquiries in person by telephone or by email
Receive incoming orders calculate charges and process payments
Assist with data entry document preparation and other clerical tasks
Ensure confidentiality of sensitive information
Document customer interactions compile documents and forward information to the appropriate department
Collaborate with team members to support business operations
Shipping and logistics support; schedule shipments prepare necessary shipping documentation communicate with the warehouse and production teams regarding orders track shipments and delivery dates handle shipping inquiries and resolve issues
Perform other related duties as assigned by management

Requirements

5 years of previous customer service experience. Looking for a mature candidate who can work independently.
High school diploma or equivalent; additional qualifications are a plus
Friendly and welcoming manner with customers and members of the team
Familiarity with customer-relationship management (CRM) software programs a plus

Hello We are excited to announce an opportunity for a Level II Customer Service/Office Support to join our team in .Cerritos Ca This is an onsite role starting as a 6-month contract to hire assignments with a competitive pay rate of $24/hour. Title:Level II Customer Service/Office Suppor...

Hello

Title:Level II Customer Service/Office Support
Location: Cerritos CA United States 90703
Duration: 6 months to hire
Rate: $24/hour on w2

Responsibilities

Answering the phone handling inquiries orders and related questions
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Maintain an updated knowledge of our products services and the companys customer service policies
Handle special office projects as needed
Work with the sales team administrative team or shipping department to handle customer orders and shipments
Review customer accounts and transactions while resolving issues
Respond promptly and professionally to incoming customer inquiries in person by telephone or by email
Receive incoming orders calculate charges and process payments
Assist with data entry document preparation and other clerical tasks
Ensure confidentiality of sensitive information
Document customer interactions compile documents and forward information to the appropriate department
Collaborate with team members to support business operations
Shipping and logistics support; schedule shipments prepare necessary shipping documentation communicate with the warehouse and production teams regarding orders track shipments and delivery dates handle shipping inquiries and resolve issues
Perform other related duties as assigned by management

Requirements

5 years of previous customer service experience. Looking for a mature candidate who can work independently.
High school diploma or equivalent; additional qualifications are a plus
Friendly and welcoming manner with customers and members of the team
Familiarity with customer-relationship management (CRM) software programs a plus