End User Services (EUS) Specialist

Alexandria - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Onsite End User Services (EUS) Specialist provides in-person technical support to customers in response to tickets submitted through the Service Desk or directly in ServiceNow either at their designated workspace or reserved hoteling workspace to troubleshoot and maintenance of hardware software networking and other computer-related technologies.

The EUS practitioner is responsible for:

Troubleshooting reported IT hardware equipment and diagnosing abnormalities with customers equipment.
Troubleshoot and resolve network equipment such as Conference room and reported printer issues
Provide support with upgrade of network equipment such as Conference room and reported printer issues
Escalating issues outside the EUS teams expertise to the appropriate specialist support group
Installation of requested / approved software on the requesting customer IT equipment.
Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I/Service Desk.
Provide excellent in-person and remote services to IT users repair and maintain hardware software networking and other computer-related technologies.
Troubleshoot and resolve Tier II issues upon first contact when possible for hardware software networking and other computer-related technologies to include but not limited to OS issues application issues software installations and service requests.
Set-up operate and troubleshoot audio and video teleconferencing (VTC) equipment.
Setup and troubleshoot network printers and standalone printers
Support the set up and DOD Configuration of GFE mobile devices.