Assistant General Manager
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Job Location:
Wilmington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
POSITION: Assistant General Manager REPORTS TO: General Manager
Compensation
Competitive base salary commensurate with experience plus a comprehensive benefits program including medical and dental insurance. A performance-based bonus structure is also available.
Position Summary
The Assistant General Manager is responsible for the overall quality profitability and success of the restaurant leading both front-of-house and back-of-house operations. This role requires a passionate hospitality professional who embodies excellence in every facet of the guest experience.
The ideal candidate is a strategic thinker an inspiring leader and a visionary with the ability to build and maintain a profitable engaging and nationally recognized restaurant. The Assistant General Manager helps create a dining experience that sets the standard for food service and hospitality.
Essential Functions
Staff Management
- Hire train develop evaluate and coach on-site employees.
- Conduct regular training sessions both formal and informal with front-of-house staff.
- Ensure team members uphold Titan Hospitalitys core values and operational priorities.
- Share inspiration and ideas to motivate and engage staff.
- Handle personnel issues in accordance with company policies and procedures.
- Maintain open and transparent communication with staff and management.
- Conduct employee reviews and assessments as needed.
- Create and manage weekly front-of-house staff schedules.
Operational Responsibilities
- Delegate responsibilities to shift leaders and staff to achieve daily objectives and ensure consistent exceptional service.
- Effectively manage the restaurant in the General Managers absence.
- Lead with passion integrity and knowledge while promoting Titan Hospitalitys culture and values.
- Implement new company policies and procedures by developing clear action plans and providing staff instruction.
- Continuously review operations to identify areas of concern improvement or opportunity.
- Provide coaching feedback and ongoing performance assessments for managers and staff.
- Create positive guest experiences by ensuring staff engages with guests anticipates their needs and exceeds expectations.
- Ensure compliance with standards in food quality safety and cleanliness.
- Monitor and manage product and labor costs to meet company goals.
- Solicit and respond to guest feedback to enhance the dining experience.
- Train and coach staff on guest service principles and best practices.
- Uphold company policies on cash handling safety and security.
- Oversee and maintain POS system functionality.
- Assist with new menu rollouts and implementation.
- Develop creative solutions for operational improvements.
- Conduct daily pre-shift meetings and participate in staff communication.
- Provide support in all areas of the restaurant during staffing challenges.
- Identify employee weaknesses and provide retraining as necessary.
Requirements
- Currently serving as an Assistant General Manager in a fine dining restaurant with a minimum of 5 years experience in a high-volume full-service environment.
- Strong service standards work ethic and attention to detail.
- Ability to multitask in a demanding fast-paced environment with efficiency and composure.
- Proven leadership ability to motivate influence and support team members in all roles.
- Excellent verbal communication skills with scheduling flexibility.
- Proficiency in Microsoft Word Excel and basic computer operations.
- Strong understanding of P&L management and overall business operations.
- Classic wine service knowledge and food/beverage pairing expertise.
- Experience with event management organization and execution.
- Conflict resolution and problem-solving skills.
- Knowledge of food preparation and safety protocols.
- Passion for hospitality and delivering exceptional customer service.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
HOUSE See what your design will be like Innovation Execution Consistency Titan Hospitality Group is the premier restaurant management group in the Mid-Atlantic region with over 25 years of restaurant management experience.Headquartered in Anne Arundel County, Titan Hospitality Group o ... View more
