Documentation and Logistics Administrator (Maternity Cover)
Documentation and Logistics Administrator (Maternity Cover)
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1 Vacancy
Job Description
Great opportunity to join a global brand and a friendly team as a Documentation and Logistics Administrator (Fixed-Term Maternity Cover Position; 35 hours per week; hybrid working)
Location: Burgess Hill UK
BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens including human and animal tissues cell products blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products including hepatocytes and subcellular fractions BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise exceptional customer service and unparalleled access to biological specimens BioIVT serves the research community as a trusted partner in elevating science.
SUMMARY
The role holder is responsible for the accurate dispatch of orders including the creation and coordination of product certification import/export documents and permits shipment tracking and delivery to agreed timeframe and quality.
General Duties
- Ensure that every customer order is processed effectively and efficiently;
- Ensure all documentation is created checked and processed efficiently and to a high standard;
- Assist the Logistics Manager to ensure all relevant Import and Export documentation is completed so shipments comply with legislation and customer demands;
- Assist the Logistics Manager to work closely with the Commercial team Operations and Customer Experience to provide a seamless service to our customers;
- Log and update non-conformancesand promote continuous improvement across the department;
- Ensure that customer and product information is entered accurately into the companys IT databases and CRMs.
- Take every opportunity to promote the image and interests of BioIVT with customers suppliers and other contacts;
Documentation & Logistics
- Responsible for assisting the logistics team with the accurate dispatch of orders;
- Responsible for product certification creation and checking to a high standard;
- Assist in the CITES permit application process efficiently and effectively;
- Ensure all shipments are proactively tracked and managed;
- Responsible for creation of Import/Export documentation for multiple shipping sites;
- Work with suppliers to resolve documentation queries and to improve efficiencies;
- Assist in coordinating documentation needs for multiple sites and product lines simultaneously;
- Ensure all customer and supplier communication for the BioIVT product range are responded to and processed accurately in a timely manner in line with the relevant SOPs and departmental and company standards;
- Maintain individual workload in line with team responsibilities;
- Work closely with other departments to maintain high standards and fast turnaround time for shipment of all products;
- Work closely with Customer Experience to ensure all queries are dealt with correctly and efficiently;
- Work closely with QA in providing documentation in line with BioIVTs QMS standards;
- Work with the Warehouses to ensure all documentation for all imports and exports are prepared in advance of shipment;
- Support other departments with ad-hoc administrative projects;
- Assist the Logistics Manager in collating data reports including and not exclusive to KPI data;
- Actively promote teamwork across all departments to suit business requirements;
- Assist the management team with all reasonable requests and ad-hoc tasks as required.
TRAVEL
This position does not require you to travel other than to the office(s) of BioIVT.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
Education and/or Experience
- Experience in Documentation creation and Administration roles.
- Experience with Import/Export Shipping and Documentation.
- Degree level education or equivalent professional qualification preferred.
Certificates Licenses Registrations Required
- None required.
Other Skills and Abilities
- Proficiency in a variety of computer software programs including MS Office.
- Excellent problem solving and communication skills (both verbal and in writing).
- High attention to details.
- Ability to multi-task and prioritize workload in high pressure environment.
- Commitment to quality and highly self-motivated.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to: stand; walk sit hear/listen smell display manual dexterity. Specific vision abilities required by this job include close vision color vision depth perception and ability to adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Administrative While performing the duties of this job the employee will be working in professional office environment using standard office equipment.
This is a full-time Monday through Friday workweek with general business hours. The role offers hybrid working with 3 days in office and 2 days remote . The office location is Burgess Hill UK.
Theabove job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Continued employment remains on an at-will basis unless otherwise contractually bound.
Join Us!
We cant wait to work with you! At BioIVT we believe that diversity and inclusion are key drivers of innovation and success. We are committed to creating a workplace where everyone feels valued respected and empowered to bring their unique perspectives to the table. We seek to build a diverse team and encourage applications from people of all backgrounds experiences and identities.
To Learn more about our mission and team culture please visit out website.
Required Experience:
Unclear Seniority
Employment Type
Contract
