After-Hours Field Operations Support Specialist

Rock Hill, SC - USA

Hourly Salary: USD 18 - 20

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Join us today at DOC Services Inc.! For over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers community and one another.

Position Summary: In Service Support and Scheduling you will collaborate with technicians and customers to create and maintain service calls based upon geography priority and problem type to ensure maximum efficiency for service this role the associate will communicate with customers and coworkers using computer and telephone systems.

Essential Functions:

Providing DSM Support to both East/west Coast regions
Work Order Management: Schedule monitor and manage after-hours work orders to meet SLAs.
WDA Processing: Review update and close work orders in waitdisapprvl (WDAs) as required.
Travel Coordination: Process travel requests assist with itinerary adjustments check technicians into flights and resolve travel-related issues promptly.
Battery Processing: Process batteries order for technicians.
Parts & Shipments: Monitor parts order work orders update work order shipment statuses and communicate with DSMs as needed on the delivery progress.
Emergency Response Support: Assist the call center by locating and dispatching technicians for urgent after-hours situations.
Documentation & Reporting: Maintain accurate records of activities updates and escalations for seamless handoff to daytime operations.

Qualifications:

The ability to prioritize in a fast-paced environment
Verbal and written communication skills
Able to multitask and be detailed in written communication
Strong computer skills with Microsoft Office and other company-related software
High school diploma or GED required
Customer service-type work experience is a plus

Benefits:

Comprehensive benefits package including health dental and vision insurance short-term & long-term disability life insurance
Strong 401(K) match
Ongoing training and career development opportunities
Paid time off

Celebrating our past building our futurejoin us! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race color sex age national origin religion sexual orientation gender identity status as a veteran disability or any other federal state or local protected class.

Salary Description

$18.00-$20.00

Required Experience:

Unclear Seniority

Full-timeDescriptionJoin us today at DOC Services Inc.! For over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled co...