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Job Purpose
CIS (Certified International Specialist) is DHL Express global cultural change program offering 150 learning and development modules for 110k employees across all roles and functions. The program reinforces our company culture and ensures our employees are equipped with the required skills and knowledge to deliver great service quality to our customers.

The role of Global CIS Project Manager is a part of the Global CIS Program Office and is responsible for the management of Global CIS digital solutions for DHL Express. This role focuses on developing and maintaining a comprehensive digital products roadmap ensuring alignment with business priorities and fostering continuous improvement. By leading agile product teams and collaborating with cross-functional experts the position aims to enhance digital adoption optimize user experience and integrate emerging technologies including AI to deliver impactful digital solutions that support the organizations objectives and the CIS Paperless 2030 strategy.

Global CIS Digital Products Owner
Acting as Product Owner and Manager of all Global CIS digital solutions (portals applications learning platforms) used across DHL Express.
Developing owning and maintaining the CIS Digital Products roadmap in line with strategic priorities.
Leading continuous improvement change management and lifecycle support for critical CIS digital assets to ensure maximum business impact and user engagement.
Driving digital adoption and learning transformation collaborating closely with subject matter experts functional leaders and regional CIS teams.
Managing agile product teams (internal and external IT vendors) to develop and scale digital learning and management solutions ensuring security performance and user-centric design.
Ensuring alignment with BUIT Procurement Compliance and Governance to maintain process integrity and support the scalable deployment of digital products.
Steering digital device stock takes and aligning country-level hardware requirements with the CIS Paperless 2030 strategy to close operational gaps.

AI and Emerging Technologies
Leading the strategic integration of AI technologies into CIS digital products and platforms (e.g. generative AI for content creation and AI-enhanced translations).
Owning and steering AI-related PoCs and pilot initiatives in collaboration with the Data Analytics team BUIT and external partners.
Working with functional and cross-functional experts to identify opportunities to leverage emerging technologies for CIS e.g. for content development deployment or to improve user experience.
Ensuring ethical and responsible AI use aligned with DHLs global AI policies and frameworks.
Staying abreast of new trends in emerging tech (e.g. AR/VR adaptive learning platforms) and assessing their relevance for CISs digital future.

Digital Project Support
Driving ongoing digital projects e.g. CIS Portal Consolidation and CIS Repository.
Manage and oversee ticketing processes with regional teams and suppliers ensuring timely resolution of issues and providing visibility into ticket status.
Resolve escalations effectively and coordinate communications between regions suppliers and internal teams to facilitate seamless ticket management.
Monitor ticket trends and performance metrics to identify areas for improvement and enhance overall service delivery.
Support cross-division working groups in alignment with other members of the Program office team.
Providing support for CIS tools and related platforms e.g. MyTW event admin Global CIS SharePoint DeCISion (CIS reporting solution) and Asana (CIS Project Management) support.

Do you have what it takes