Help Desk Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
BlueStar is a leading global solutions-based distributor of point-of-sale bar-coding data collection radio frequency identification (RFID) and wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market offers award-winning technical support and is an authorized service center for a growing number of manufacturers.
Job Summary
We are seeking a customer-focused and technically skilled Help Desk Technician to join our IT team. The ideal candidate will provide first-level support to end users troubleshoot hardware and software issues and ensure timely resolution of technical problems. This role is critical in maintaining productivity across the organization by delivering efficient and friendly IT support.
Key Responsibilities
- Respond to helpdesk tickets phone calls and emails in a timely and professional manner.
- Diagnose and resolve hardware software and network issues.
- Provide support for Windows and macOS operating systems Microsoft Office Suite and other business applications.
- Set up and configure desktops laptops mobile devices and peripherals.
- Manage user accounts permissions and password resets in Active Directory.
- Document issues and solutions in the ticketing system and knowledge base.
- Escalate unresolved issues to Tier 2/3 support or appropriate teams.
- Assist with onboarding/offboarding of employees including IT equipment provisioning.
- Maintain inventory of IT assets and ensure proper tracking.
- Participate in IT projects and initiatives as needed.
Qualifications
- High school diploma or equivalent required; Associates or Bachelors degree in IT or related field preferred.
- 12 years of experience in a helpdesk or technical support role.
- Familiarity with ticketing systems (e.g. ServiceNow Zendesk Jira).
- Basic understanding of networking concepts (IP DNS DHCP).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
- Certifications such as CompTIA A ITIL Foundation or Microsoft certifications are a plus.
Working Conditions
- On-site role and hybrid with remote support responsibilities.
- May require lifting and moving IT equipment.
- Occasional after-hours support or on-call duties.
Equal Opportunity Employer/Veterans/Disability.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Wholesale distributor of Data Capture, POS, RFID, and Digital Signage technologies from the world's top brands. Become a BlueStar reseller partner today.
