Senior Program Manager Facility Management Program
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who is TELUS Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
Were looking for a Senior Program Manager to help us build and optimize facility management operations across our 14 TELUS Health clinics nationwide. This is an exciting opportunity to create a comprehensive facility management program from the ground up working with cross-functional teams to establish sustainable processes manage vendor relationships and ensure our clinics operate efficiently and safely. The ideal candidate will bring strong program management skills and the ability to work in a dynamic growing environment where youll need to balance strategic planning with hands-on execution while supporting our continued expansion across Canada.
What youll do
1. Strategic Program Development & Roadmap Creation
- Develop and execute a comprehensive 3-5 year facility management program strategy
- Create detailed implementation roadmaps for program maturation and capability enhancement
- Establish program vision mission and success metrics aligned with organizational objectives
- Lead strategic planning sessions and present program updates to executive leadership
2. Budget Development & Financial Management
- Build manage and optimize annual facility management budgets across all 14 clinic locations
- Develop cost forecasting models and variance analysis reporting
- Implement cost control measures and identify opportunities for operational savings
- Manage capital expenditure planning and approval processes for facility improvements
3. Performance Dashboard & KPI Management
- Design and implement comprehensive facility management dashboards with real-time visibility
- Establish and monitor key performance indicators (KPIs) including uptime cost per square foot energy efficiency and customer satisfaction
- Create automated reporting systems for stakeholder communication
- Conduct regular performance reviews and implement corrective action plans
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4. Standard Operating Procedures & Process Documentation
- Develop comprehensive facility management procedures and protocols
- Create standardized workflows for routine operations emergency response and vendor management
- Establish quality assurance frameworks and compliance monitoring systems
- Implement change management processes for procedure updates and improvements
5. Preventive & Corrective Maintenance Program Leadership
- Design and implement robust preventive maintenance schedules for all critical facility systems
- Establish corrective maintenance protocols with defined response times and escalation procedures
- Develop asset management strategies including lifecycle planning and replacement schedules
- Create maintenance optimization programs to minimize downtime and extend equipment life
6. Vendor Management & Procurement Coordination
- Lead vendor selection contracting and performance management processes
- Coordinate repair and maintenance activities across multiple service providers
- Negotiate service level agreements (SLAs) and manage vendor compliance
- Develop vendor scorecards and conduct regular performance evaluations
7. Cross-Functional Project Leadership
- Lead facility-related projects involving IT operations clinical teams and external stakeholders
- Manage project timelines budgets and resource allocation across competing priorities
- Facilitate stakeholder communication and ensure alignment on project objectives
- Implement project management best practices and lessons learned processes
8. Regulatory Compliance & Risk Management
- Ensure all facilities meet healthcare regulatory requirements and safety standards
- Develop and maintain compliance monitoring systems and audit protocols
- Manage risk assessment processes and implement mitigation strategies
- Coordinate with legal and compliance teams on regulatory updates and requirements
9. Technology Integration & Digital Transformation
- Implement facility management software systems (CMMS/CAFM) and IoT solutions
- Drive digital transformation initiatives to improve operational efficiency
- Evaluate and deploy emerging technologies for predictive maintenance and energy management
- Manage system integrations and data analytics capabilities
10. Team Development & Stakeholder Engagement
- Build and develop facility management capabilities across clinic locations
- Provide training and support to local facility coordinators and staff
- Establish communication protocols with clinic managers and operational teams
- Create escalation procedures and 24/7 support frameworks for critical facility issues
What you bring
Required Skills
- University degree in a relevant field
- 8 years of facility management experience with multi-site operations
- Proven track record in healthcare or regulated environments
Key Competencies
- Exceptional project management and organizational skills
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management abilities
- Ability to thrive in fast-paced resource-constrained environments
- Strategic thinking with tactical execution excellence
Great-to-haves
- Bilingualism in English and French
- Knowledge of health and safety standards in medical environments
This role represents a unique opportunity to build and lead a facility management program that will serve as the foundation for operational excellence across our growing clinic network.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
#LI-Remote
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
1000 employees
Next-generation, digitally-led customer experiences We are a leading digital customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
