Specialist Customer Service with German (fixed term)
Specialist Customer Service with German (fixed term)
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Job Description
This is Worldline
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution. Fixed term contract end: 28.02.2026
Day-to-day responsibilities
- Customer service of B2B customers in Switzerland mainly in written communication using German language.
- Providing support including financial queries (both transactional business and basic accounting) answering product questions implementing contract changes.
- Preparing customer reporting account statements conducting reconciliation.
- Utilizing available system landscape to find satisfying solutions for customer queries.
- Cooperating with internal stakeholder network and external business partners.
- Active assistance in all areas of the team including participation in problem-solving activities and implementation of agreed solutions.
Who Are We Looking For
- Fluent German (min. B2 level) and English and Polish on a very good level.
- Proactive approach with a team player mentality.
- Customer focus and attention to detail.
- Experience in customer service in an international environment would be an asset.
Perks & Benefits
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline atJobs at Worldline
#Li-AP1
Required Experience:
IC
Employment Type
Full-Time
