IT Field Service Technician
IT Field Service Technician
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USD 25 - 28
1 Vacancy
Job Description
Join our team as an IT - Field Service Technician 2 in San Diego CA! In this hands-on role youll be the go-to expert supporting desktops laptops mobile devices and network systems while working directly with end users. Youll diagnose and resolve technical issues collaborate with cross-functional IT teams and keep business operations running smoothly. This is a great opportunity for experienced IT professionals who thrive in customer-facing environments enjoy problem-solving and are eager to make an impact every day.
WORKSITE: 15231 Ave of Science San Diego
WORK SCHEDULE: Onsite San Diego CA (authorized overtime reimbursed)
PAY RATE: $25.00 -$28.00 per hour
WHAT WE OFFER:
- Paid sick leave based on state regulations after 90 days of employment
- Medical dental and vision coverage after a waiting period (60% paid by Fortuna)
- Free TeleMedicine and Mental Health support for all employees and their families
- Additional voluntary benefits: Group Life Insurance Accidental Insurance Critical Care Short-Term Disability
WHAT YOULL DO:
Work on a rotational schedule to resolve user issues for PCs desktops laptops peripherals network printers mobile devices telecom and email services
Provide technical support to both walk-in customers and scheduled service requests. Diagnose and resolve complex software and hardware issues.
Use incident management tools such as ServiceNow HP Service Manager Remedy or CA Service Desk.
Support remote users via connectivity tools and troubleshoot VPN/RAS connections.
Assist with patching OS troubleshooting Microsoft patches software deployments group policies and antivirus issues.
Provide expertise in Windows OS Active Directory DNS Proxy Services and Microsoft Office 365.
Troubleshoot corporate email systems (Exchange .pst .ost Archives). Collaborate with cross-functional teams (Networking Unix Wintel) to resolve problems.
Maintain high levels of customer satisfaction and effectively work in multicultural environments.
WHAT YOULL BRING:
CompTIA A Certification or higher Computer education degree.
Minimum of 5 years IT field experience.
Strong knowledge of Microsoft technologies and troubleshooting skills.
Proficiency in incident management tools and remote connectivity troubleshooting.
Excellent verbal and written communication skills.
Ability to maintain composure under pressure and provide outstanding customer service
Fortuna operates as a staffing agency that sources screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan California with offices in Los Angeles and New York and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements including the CMAS ITMSA (Tier 2) and CalPERS SpringFed Pool as well as multiple municipalities and large corporation vendor pools
Career Site: .
Required Experience:
IC
Employment Type
Contract
