Guest Service Coordinator
Guest Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Automotive Guest Service Coordinator
Guest Service Coordinators engage with service leads generated through online marketing campaigns the dealer website and incoming calls. The fast-paced environment offers numerous opportunities for growth and development.
Job Benefits:
We provide a positive professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
- Team Atmosphere
- Medical/Dental/Vision Insurance
- Paid Vacation after 1 year
- 401(K) & 401(k) Matching
Responsibilities(include but are not limited to):
- Establish and maintain relationships with former customers to enhance customer retention
- Proactively monitor and contact leads for potential business opportunities
- Master call and email scripts to effectively communicate with customers
- Schedule confirm and follow up on appointments to ensure customer satisfaction
- Conduct surveys with customers to gather feedback and improve service
- Provide prompt and accurate responses to customer inquiries and concerns
- Utilize CRM software to document all customer interactions for record-keeping
- Collaborate effectively with management and the service department to deliver exceptional customer service
- other tasks as assigned
Qualifications:
- Adhere to Headquarter Toyotas dress code policy
- While a background in Business Development Center is not required it is preferred
- Bring strong customer service and communication skills to the table
- Demonstrate excellent multi-tasking and organizational abilities
- Possess basic computer proficiency and phone skills
- Collaborate effectively with team members
- Must be flexible with schedule including evenings weekends and holidays
- Bi-lingual in English and Spanish is required
Additional Posting Information:
This posting may be closed on or before the listed closing date upon filling the vacant position(s).
We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace.All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks MVR and drug screen.
Required Experience:
IC
Employment Type
Full-Time
