Capability Manager
Capability Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an experienced Capability Manager to oversee a talent pool of approximately 5070 people within a Chapter Stream. The role ensures integrated workforce management delivery readiness and employee engagement balancing business objectives with individual aspirations. The Capability Manager reports to the Chapter Area Manager (CAM) and collaborates closely with Chapter Stream Leads (CSLs) Tribe Leads Growth Managers and the People Office.
Responsibilities:
Business & Staffing:
- Bench & Staffing Management: Anticipate and manage bench-related risks identify available or transitioning employees and ensure efficient allocation across projects
- Skills Alignment: Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes
- Staffing Collaboration: Actively contribute to staffing discussions recommend optimal team compositions and balance cost-effectiveness with technical excellence
- Performance & Delivery Feedback: Provide input to Tribe Leads and Project Managers on delivery impact performance gaps and skill alignment
- Commercial Awareness: Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match
People Leadership & Growth:
- Career Development: Mentor and support employees through personalized development plans goal setting and continuous learning opportunities
- Performance Management: Lead the full performance lifecycle including 1:1s evaluations PIPs and salary discussions
- Employee Engagement: Actively monitor eNPS/Officevibe feedback foster inclusion and address early signs of disengagement to maintain morale and retention
- Conflict Resolution: Mediate issues between employees and project stakeholders ensuring a fair and constructive outcome
- Hiring & Onboarding: Participate in recruitment processes validate technical fit with CSLs and ensure smooth transitions into projects
- Culture & Values: Act as a company ambassador promoting values initiatives and community involvement to strengthen team engagement
Operations & Governance:
- HR Data & Systems: Maintain accurate records in HR systems regarding skills staffing and growth plans
- Process Compliance: Follow governance processes for people financials and staffing to ensure consistency and quality
- Reporting & Insights: Provide regular updates to CAM and CSLs on team dynamics risks and morale trends
- Budget Oversight: Manage labor costs bench-related expenses hiring decisions and learning investments responsibly
- Workflow Optimization: Continuously improve processes reporting and team workflows to increase efficiency and impact
Accountabilities:
- Attrition Management: Maintain a reasonable attrition level ensuring alignment with established company targets and proactively addressing retention risks
- Employee Engagement: Safeguard and improve eNPS scores within the assigned talent pool by fostering motivation trust and continuous feedback
- Delivery Readiness: Ensure optimal allocation and workforce readiness so that the team can meet current and future delivery demands
- Career & Opportunity Balance: Provide employees with project opportunities that balance business objectives with individual aspirations driving both satisfaction and performance
Qualifications :
- Proven experience managing medium-to-large technical teams
- Strong skills in staffing bench management and rate-to-role alignment
- Solid expertise in performance management and career development
- Hands-on involvement in capability building skills mapping and technical growth
- Excellent collaboration with Delivery People Office and Growth/Recruitment functions
- Strong conflict resolution and stakeholder management skills
- Experience with retention strategies and employee engagement tools (e.g. eNPS Officevibe)
- Financial acumen in staffing labor cost and project profitability
- Familiarity with agile delivery models and IT services
- Advanced English communication skills (written and spoken)
Additional Information :
At Accesa you can
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing covering social physical emotional wellbeing as well as work-life fusion.
- Physical Wellbeing: Our wellbeing program includes medical benefits gym support and personalised fitness options for an active lifestyle complemented by team events and the Healthy Habits Club.
- Work-Life Fusion: In very dynamic industries such as IT the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
- Emotional Wellbeing: We believe that to maintain our overall health we need to invest in our mental wellbeing just as much as we do in our physical health social connections or in achieving work-life balance.
- Social Wellbeing: As a growing community in a hybrid environment we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
