Customer Service Representative Mandarin Speaking

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Are you someone who excels at connecting with people and turning questions into solutions Come join our brand new team as a Customer Service Representative where you will ensure our Mandarin speaking customers get the best service in the industry.

What you will do:

As a Mandarin speaking customer service representative youll be the friendly face of our online casino responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalised attention ensuring that our customers feel valued and well taken care of. Youll be the go-to person for addressing their needs resolving any issues they may encounter and ensuring their overall satisfaction. Whether its answering their questions or assisting them with any challenges youll be there every step of the way to ensure a smooth and enjoyable experience. And get this youll be doing it all through chat!

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so dont worry if you dont have specific industry experience - were looking for friendly outgoing folks who know how to give exceptional customer service. So if youve excelled in customer-facing roles we want you on our team! Were big on collaboration celebrating wins and helping each other grow.

What you will do:

Respond to customer inquiries and requests in a timely and professional manner via chat
Resolve customer issues and complaints offering solutions and following up to ensure satisfaction
Respond to customer inquiries in both English and Mandarin with fluency in both languages. Cantonese fluency is highly advantageous.
Keep up-to-date with product information and company policies to accurately assist customers
Maintain customer data and communicate effectively with internal teams as needed
Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements

What you will bring:

Excellent communication skills both written and verbal in both English and Mandarin are required; proficiency in Cantonese also is preferred.
Prior experience in a customer service role (face-to-face online or phone-based)
Availability to work on a 24/7 rotating roster
Ability to work efficiently and effectively in a fast-paced environment.

Bonus points if you also have:

Previous experience or familiarity with crypto sports and online betting industry
Previous experience working with Slack G-Suite.
Proficient with Google Suite (Drive Spreadsheets Docs) Slack Jira

Some of the perks of working with us:

Office Perks & Environment

In-house baristas serving free coffee fresh juices and smoothies
Daily catered breakfast and regular company-wide events
Snack walls and drink fridges on every floor
Fun /modern office spaces with pool tables table tennis gaming consoles and an F1 simulator

Wellbeing & Personal Development

Access to our Employee Assistance Program for you and your loved ones
9000 courses on our Learning & Development platform
One paid volunteer day per year
Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

Team budgets for lunches and activities to celebrate achievements
Social sports teams and participation in Corporate Games
Easygo branded swag
Birthday and work anniversary gift vouchers plus a chance to win some huge prizes

Events & Experiences

Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
Office visits from big-name streamers
Meet Ambassadors like Alex Pereira Israel Adesanya
Ballots for exclusive tickets to events like Formula 1 UFC and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experiences we never discriminate on the basis of race religion nationality gender identity or expression sexual orientation age or marital veteran or disability status.

Were a global team of dreamers creators and game-changers from every walk of life united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives so we actively welcome and champion talent from all backgrounds cultures identities and experiences. Whether youre just starting out or bringing decades of experience your unique voice matters here.

Come as you are. Be part of something bigger. Click play on your career today.

Required Experience:

Unclear Seniority