Experienced GM Service ManagerDirector

Job Summary:

We are looking for an Experienced GM Service Manager/Director to join Parkway Chevrolet in Tomball this position you will be responsible for overseeing the service department to ensure customer satisfaction and efficient operations.

About Us:Parkway is locally owned and operated. We have been in the Houston area for more than 40 years. We have three locations Parkway Chevrolet Parkway Family Kia and Parkway Family Mazda. We operate elite state-of-the-art service departments.

Responsibilities:

• Manage the service department including staff supervision scheduling and training
• Ensure high-quality service is provided to customers in a timely manner
• Monitor department performance and implement improvements as needed
• Coordinate with other departments to achieve overall business goals
• Forecasts goals and objectives for the department and strives to meet them.
• Hires trains motivates counsels and monitors the performance of all service department staff.
• Understands keeps abreast of and complies with federal state and local regulations that affect service operations such as hazardous waste disposal OSHA Right-to-Know etc.
• Tracks unapplied time and work in process for efficiency.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Monitor- Adjust service pricing both warranty and customer pay.
• Work with parts Mgr. to ensure proper parts stocking
• Monitor / Maintains Tech Certifications (Both GM and ASE)
• Attends managers meetings as requested. Holds meetings weekly with Technicians and Advisors.
• Maintains safe work environment.

EDUCATION and/or EXPERIENCE

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• GM experience preferred
• Large volume store experience a must

CERTIFICATES LICENSES REGISTRATIONS

• Automotive Service Excellence (ASE) Certifications
• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Engine Performance Certification for Auto/Light Truck
• Engine Repair Certification for Auto/Light Truck
• Heating and Air Conditioning Certification for Auto/Light Truck
• Manual Drive Train and Axle Certification for Auto/Light Truck
• Suspension and Steering Certification for Auto/Light Truck
• Manufacturer Training
• Valid Drivers License

Benefits:

• Competitive compensation
• Opportunities for advancement
• Healthcare benefits
• 401(k) plan
• Paid PTO

Job Type: Full-time In person