Customer Care Agent (English and French)
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Job Location:
Any - Ukraine
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Customer Care
Job Summary
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Qualifications :
- Fluent level of English Ukrainian;
- Upper-Intermediate or Advanced level of second language French is required;
- Previous working experience in customer support is a plus;
- Microsoft Office skills;
- Excellent communication skills;
- Aptitude for team work;
- Excellent interpersonal relationship;
- Responsible and patient.
Responsibilities:
- Provide support to the customers: identify and solve customer problems using dedicated web tools;
- Handle and manage web tools specially made for customer support;
- Keep a record of each case in another dedicated web tool;
- Escalate cases that need a deeper investigation to the corresponding teams when needed;
- Notify Leads when a recurrent problem appears to prevent further cases;
- Be able to identify problems and create new templates for recurrent ones.
Benefits:
- Join a top global mobile and video games publisher using the latest technologies;
- Work with a talented international team in a friendly creative environment;
- Gain experience in the fast-paced and innovative video games industry;
- Contribute to high-ranking products recognized worldwide;
- Grow your career with dynamic promotions and global opportunities.
What Gameloft offers:
- Possibility to work remote in a global product company with talented people;
- Competitive salary according to the qualifications;
- 21-day paid vacation 5 days paid sick leave and national holidays as non-working days;
- Medical insurance psychologist;
- Parental leave;
- Own educational platform with courses training programs certifications;
- Employee Referral Program with great bonuses;
- Technical support and equipment.
Additional Information :
In order to consider your application we require you to send the full version of your CV in English.
Qualified candidates could be asked to complete a test assessment.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
We are Gameloft and our greatest reward is seeing that 1.5 million new Gameloft games are downloaded every day. Our dream to offer mobile games to the entire planet through our products is about to become a reality. We owe our success to the talent and passion of our teams. It is b ... View more
