JOB SUMMARY:
The Manager AI/ML Strategy is a hands-on role dedicated to supporting the discovery and delivery of AI and machine learning opportunities across Universal Destinations & Experiences. Partnering with engineering operations and commercial teams this role helps analyze business challenges assess the potential of AI/ML solutions and contribute to their development from concept through launch. The position assists with advancing the AI/ML product roadmap applies data-driven insights and ensures projects align with guest experience revenue and efficiency goals. Success in this role comes from strong collaboration effective communication and the ability to work across cross-functional teams and external partners to advance innovation.
MAJOR RESPONSIBILITIES:
OPPORTUNITY DISCOVERY & ROADMAPPING
- Mine internal data market trends and user feedback to surface AI/ML ideas that advance company objectives.
- Define and continuously refine a multi-horizon AI/ML product roadmap that balances quick wins with longer-term bets.
- Prioritize initiatives using objective criteria (value effort risk strategic fit).
SOLUTION VALIDATION & BUSINESS CASE DEVELOPMENT
- Lead rapid experiments proofs-of-concept and pilots to confirm technical viability and commercial impact.
- Establish success metrics and conduct ROI / cost-benefit analyses.
- Present recommendations and secure go/no-go decisions from executive stakeholders.
STAKEHOLDER ENGAGEMENT & CHANGE ENABLEMENT
- Serve as primary liaison between technical teams and business units translating requirements and evangelizing AI/ML value.
- Track milestones remove roadblocks and ensure solutions meet quality privacy and ethical-AI standards.
- Craft communication plans and training assets to drive adoption and measurable outcomes.
- Maintain transparent reporting on portfolio status and results.
VENDOR & PARTNERSHIP MANAGEMENT
- Evaluate external platforms research institutions and startups that accelerate time-to-value.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Bachelors degree in computer science Engineering Data Science or a related field is required.
- An advanced degree (Masters or PhD) in a relevant field is strongly preferred emphasizing computer science machine learning robotics or business management.
EXPERIENCE:
- 7 years in data science AI/ML strategy product management product strategy or related roles delivering data-driven or AI/ML-enabled solutions.
- Demonstrated record of launching at least one end-to-end AI/ML product or feature in a complex organization; or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Required Experience:
Manager