Associate Manager Retail Stores (Kraken Community Iceplex)
Associate Manager Retail Stores (Kraken Community Iceplex)
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Job Description
Most companies claim to have the best people. We say to them Keep dreaming. Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon Microsoft Nordstrom Starbucks and the sports world bringing energy bold ideas and a willingness to dive into the unfamiliar. Its our people that make BDA the top global Merchandise Agency to work for.
JOB SUMMARY
The Retail Associate Store Manager plays a crucial role in supporting the Sr Store Manager to increase store efficiency and profitability at BDA Retail Locations. This position involves contributing to the overall operation management and leadership of the stores. The Retail Associate Store Manager is responsible for leading and motivating the staff ensuring exceptional customer service managing payment processing utilizing software systems scheduling and contributing to the professional development of the team.
DUTIES AND RESPONSIBILITIES
Associate Store Manager in Increasing Store Efficiency and Profitability:
- Demonstrate a positive attitude and commitment to all staff members.
- Participate in training and performance evaluation processes for the staff.
- Ensure compliance with organizational and/or facility labor guidelines and policies.
- Generate timely schedules for staff.
- Perform opening and closing procedures and conduct all store operations including customer service sales merchandising inventory controls and guest interactions.
- Report guest feedback to Store Management and/or Director of Retail Operations.
- Maintain overall visual presentation of assigned locations by merchandising new products refreshing visual displays and keeping guest facing areas clear of clutter.
- Effectively operate point of sale systems including point-of-sale operating systems back-office retail software and catalogs.
- Accurately verify receipt of inbound product from distribution center.
- Operate heat-press based in-store customization of product.
- Perform other duties as assigned.
JOB SKILLS AND TRAITS
- Strong organization planning and communication skills.
- Ability to take a proactive approach to addressing issues with guests employees or clients.
- Strong verbal written and interpersonal skills.
- Can operate and transact quickly and accurately especially during peak hours.
- Excellent problem-solving skills.
- Time management excellence with strengths in prioritizing and assigning tasks.
- Positive teamwork and collaboration skills with a proven ability to build strong relationships with internal customers.
- Ability to make sound decisions in the face of change or in situations of ambiguity.
- Other duties as assigned.
QUALIFICATIONS
- Completion of post-secondary courses in business or a related field or relevant work experience.
- A minimum of 2 years of customer service experience at a supervisory level.
- Flexibility to work a varied schedule including evenings weekends select holidays with occasional overtime.
- Proven ability to lead manage and motivate a team of up to 15 employees.
- Exceptional cash handling skills (payment processing).
- Proficiency with Microsoft Excel POS systems and scheduling software.
- Excellent communication customer service and problem-solving skills.
- Enthusiastic self-motivated and eager to learn more about the unique retail industry.
- Experience in providing performance feedback coaching and staff training for professional development.
- Knowledge of hockey a plus.
Compensation:$25 - 29 per hour
Connect With Us!Not ready to applyConnect with usfor general consideration.
Required Experience:
Manager
Employment Type
Hourly
