Dispatcher (Fastfrate Edmonton)
Dispatcher (Fastfrate Edmonton)
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Job Description
Fastfrate is looking for an experienced Dispatcher to join our team!
The Driver Coordinator (Monday - Friday) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service Breakdown Customs) are aware of any updates. Position represents the company in a positive image with employees customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations remaining calm and level-headed in stressful situations. The candidate will have industry experience preferably within a unionized environment.
The Opportunity
We are currently hiring aDispatcherto join ourOperations Team in Edmonton Ontario for an afternoon shift 3:0 This is a great opportunity for someone whos not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement.
Primary Responsibilities
- Communicate dispatch information to Drivers
- Monitor and respond to drivers satellite messages
- Participate in and support driver retention initiatives
- Collaborate with Customer Service and Planning teams to efficiently solve problems
- Maintain fair and equitable distribution of work
- Monitor driver performance and miles
- Coach drivers regarding customs hazmat hours of service policy regulations satellites
- Develop solutions for any driver inquiries
- Update customer websites
- Communicate & problem solve with customers as required
- Other duties as assigned
Desired Qualifications and Attributes
- Minimum of 2years truckload dispatch experience is an asset
- Must have a minimum of 1 year of Customer Service experience
- Working knowledge of the North American transportation industry
- ACE and Customs/border crossing experience an asset
- Keen interest in building relationships with your team of drivers and co-workers
- Desire to urgently resolve incidents that occur while driver is delivering their load
- Exhibits a conscious effort to understand the causes instead of just the effects of a situation
- Completes daily tasks autonomously but enjoys collaborating with others when solving problems
- Meticulous attention to detail
- Good communications skills (written and verbal)
- Intermediate level computer skills and proficient keyboarding
Required Experience:
Manager
Employment Type
Full-Time
