Communications Dispatcher Campus Safety
Communications Dispatcher Campus Safety
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Job Description
APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions demonstrating a posture of lifelong learning and modeling Christ-like character. Working together employees at APU commit to establishing a university atmosphere that is edifying to God and one another.
The University Communications Dispatcher serves to provide communication support to the officers who are on shift and the larger APU community including students faculty/staff and guests. Must have the ability to receive prioritize and respond to routine and emergency incoming telephone and voice radio calls as they relate to Campus Safety emergency personnel fire and medical assistance. Independently receives evaluates prioritizes and disseminates calls from employees other agencies and the public through voice radio and telephone for technical routine and emergency. Operates a wide variety of highly specialized computer equipment and programs such as CAD (Computer Aided Dispatch) and a state-of-the-art camera tracking system. This is a full-time position working 36 hours per week on a 3/12 shift.
Required Education
- High school diploma.
- Associates Degree (AA) or equivalent from a two-year college or technical school or six months to one year related experience and/or training or equivalent combination of education and experience.
Required Experience
- Must have no criminal record.
- Must possess a current CA drivers license.
- Previous college and/or university campus safety/security/law enforcement experience preferred or equivalent on-the-job experience.
- Must have knowledge of Dispatch Center operations and professional dispatching.
- Must have intrinsic knowledge of Emergency/Disaster Operations.
- Must possess all necessary skills associated with a Dispatch Center.
- Dispatching camera system and emergency/disaster operations.
Primary Duties/Essential Functions
- Responds to incoming telephone and voice radio calls including emergency and non-emergency calls.
- Receive and transmit messages using multiple forms of communication.
- Record and concisely communicate descriptions of persons and property.
- Keep the on-duty supervisor informed of all calls.
- Handle dispatch-related clerical duties and maintain a variety of automated records.
- Answer inquiries and provide information to the APU community as needed.
- Build and maintain positive relationships with co-workers employees faculty/staff students vendors guests etc. using principles of exceptional customer service.
- Attend meetings as assigned.
- Maintain radio communications with safety officers keeping accurate records of dispatch and emergency communications activity as required by federal law.
- Maintain compliance with FCC laws and regulations related to both emergency and non-emergency radio communications.
- Operating the visual and alarmed security systems operations of the dispatch log and components dispatching in medical emergencies crime intervention and enhancing communication skills.
- Maintain strict confidentiality on all work-related matters.
- Process all radio traffic and assign the proper officer response.
- Process and route phone calls emails and walk-ins to the proper personnel.
- Processing filing and data entry of department-related forms.
- Assist with various shift and office duties as assigned.
- Regular punctual attendance as required by the supervisor based on department needs.
- Performs other duties as deemed necessary via the chain of command.
Skills
- Strong and exceptional customer service skills interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to work shift assignments as required by the department which could include working holidays and weekends.
- Knowledge of laws regulations methods and techniques in the area of specialty.
- Ability to react calmly and effectively in all situations.
- Skills in the use of first aid procedures.
- Skill in the use of personal computers and related software applications.
- A thorough knowledge of: Business English and arithmetic; general office methods procedures and practices.
- Ability to plan develop and coordinate multiple projects and gather data compile information for reports.
- Ability to read and write at a level appropriate to the duties of the position.
- Ability to use independent judgment and to manage and impart confidential information.
- Strong organizational skills and detail-oriented.
- 35-40 WM.
- Excellent telephone courtesy knowledge and experience.
- Ability to interpret adapt and apply guidelines and procedures.
- Ability to resolve customer complaints and concerns.
- Ability to investigate and analyze information and to draw conclusions.
- Must possess and maintain a clean and valid California Drivers License.
Mental Demands
- Ability to work under pressure exuding a mature demeanor while multitasking in a deadline-oriented environment with accuracy and consistency.
- Ability to work independently and meet deadlines.
- Ability to work collaboratively with a team as well as an independent contributor.
- Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management before taking action.
- Self-starter with a positive attitude.
- In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Physical Demands
- Requires repetitive motions and sitting at a computer keyboard.
- Hearing and speaking on the telephone.
- Ability to conduct business at other offices on campus.
- Ability to lift bend grasp and lift to 20 lbs. occasionally.
Visual Demands
- Reading writing notes and using a computer monitor.
Environment
- Pleasant office comfortable temperature.
Technologies
- Proficient in Google Apps Microsoft Office Word and Excel.
Compensation
- Grade 7: $19.49 to $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications experience and internal addition to compensation APU offers a competitive benefits package.
Azusa Pacific University is a Christ-centered multicultural community that values and seeks faculty and staff who are committed to diversity work effectively with diverse populations and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more aboutwhat we believe ourmission statement and our statement of faith.
You can learn more about APU by watching the stories of faculty staff and alumni as they carry out our mission here: role is designated as a Campus Security Authority (CSA) under the Clery Act. It involves responsibility for students and the campus community requiring the individual to receive and report crimes or incidents to Campus Safety especially those posing an ongoing threat.
Azusa Pacific University will conduct a background check on all final candidates.
Review of applications will begin immediately and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures. Women and minorities are encouraged to apply.
Employment Type
Full-Time
