Dispatcher

Boca Raton, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Call Management

Receive and document service calls: collect customer contact details site address elevator information and problem description.
Verify generate and dispatch service tickets for on-call reports and daily service requests.
Send tickets to technicians throughout the day to ensure accurate time syncing in the mobile application.
Review all tickets for spelling and clarity since customer-facing reports are generated from them.
Communicate service call status updates to customers via phone or email.
Forward service calls to collections when customer accounts are on hold for payment.
Explain service call rates to non-contract customers and obtain payment information when required.
Print and distribute PM tickets for all routes on the 1st of each month
Email a daily list of unanswered service calls to area Supervisors (EOD).
At the second and third week of the month generate incomplete maintenance ticket lists for the top 15 profitable accounts and send them to area Supervisors.
Schedule residential visits for customers that technicians were unable to contact.
Prepare and send monthly maintenance reports to customers.

Administrative Support

Receive and distribute daily mail; prepare and send UPS packages.
Create and maintain filing systems including new account folders.
Provide general administrative assistance as needed.

Workplace Expectations

Be punctual and at desk by 7:30 a.m. to take over phones.
Remain available at/near desk to answer calls and perform duties promptly.
Limit personal calls to break times.
Ensure coverage during breaks and absences.
Service Call Management
Receive and document service calls: collect customer contact details site address elevator information and problem description.
Verify generate and dispatch service tickets for on-call reports and daily service requests.
Send tickets to technicians throughout the day to ensure accurate time syncing in the mobile application.
Review all tickets for spelling and clarity since customer-facing reports are generated from them.
Communicate service call status updates to customers via phone or email.
Forward service calls to collections when customer accounts are on hold for payment.
Explain service call rates to non-contract customers and obtain payment information when required.
Print and distribute PM tickets for all routes on the 1st of each month
Email a daily list of unanswered service calls to area Supervisors (EOD).
At the second and third week of the month generate incomplete maintenance ticket lists for the top 15 profitable accounts and send them to area Supervisors.
Schedule residential visits for customers that technicians were unable to contact.
Prepare and send monthly maintenance reports to customers.
Administrative Support
Receive and distribute daily mail; prepare and send UPS packages.
Create and maintain filing systems including new account folders.
Provide general administrative assistance as needed.
Workplace Expectations
Be punctual and at desk by 7:30 a.m. to take over phones.
Remain available at/near desk to answer calls and perform duties promptly.
Limit personal calls to break times.
Ensure coverage during breaks and absences.

Service Call Management Receive and document service calls: collect customer contact details site address elevator information and problem description. Verify generate and dispatch service tickets for on-call reports and daily service requests. Send tickets to technicians throughout the day to ensu...

Service Call Management

Receive and document service calls: collect customer contact details site address elevator information and problem description.
Verify generate and dispatch service tickets for on-call reports and daily service requests.
Send tickets to technicians throughout the day to ensure accurate time syncing in the mobile application.
Review all tickets for spelling and clarity since customer-facing reports are generated from them.
Communicate service call status updates to customers via phone or email.
Forward service calls to collections when customer accounts are on hold for payment.
Explain service call rates to non-contract customers and obtain payment information when required.
Print and distribute PM tickets for all routes on the 1st of each month
Email a daily list of unanswered service calls to area Supervisors (EOD).
At the second and third week of the month generate incomplete maintenance ticket lists for the top 15 profitable accounts and send them to area Supervisors.
Schedule residential visits for customers that technicians were unable to contact.
Prepare and send monthly maintenance reports to customers.

Administrative Support

Receive and distribute daily mail; prepare and send UPS packages.
Create and maintain filing systems including new account folders.
Provide general administrative assistance as needed.

Workplace Expectations

Be punctual and at desk by 7:30 a.m. to take over phones.
Remain available at/near desk to answer calls and perform duties promptly.
Limit personal calls to break times.
Ensure coverage during breaks and absences.
Service Call Management
Receive and document service calls: collect customer contact details site address elevator information and problem description.
Verify generate and dispatch service tickets for on-call reports and daily service requests.
Send tickets to technicians throughout the day to ensure accurate time syncing in the mobile application.
Review all tickets for spelling and clarity since customer-facing reports are generated from them.
Communicate service call status updates to customers via phone or email.
Forward service calls to collections when customer accounts are on hold for payment.
Explain service call rates to non-contract customers and obtain payment information when required.
Print and distribute PM tickets for all routes on the 1st of each month
Email a daily list of unanswered service calls to area Supervisors (EOD).
At the second and third week of the month generate incomplete maintenance ticket lists for the top 15 profitable accounts and send them to area Supervisors.
Schedule residential visits for customers that technicians were unable to contact.
Prepare and send monthly maintenance reports to customers.
Administrative Support
Receive and distribute daily mail; prepare and send UPS packages.
Create and maintain filing systems including new account folders.
Provide general administrative assistance as needed.
Workplace Expectations
Be punctual and at desk by 7:30 a.m. to take over phones.
Remain available at/near desk to answer calls and perform duties promptly.
Limit personal calls to break times.
Ensure coverage during breaks and absences.