Dispatcher
Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Call Management
- Receive and document service calls: collect customer contact details site address elevator information and problem description.
- Verify generate and dispatch service tickets for on-call reports and daily service requests.
- Send tickets to technicians throughout the day to ensure accurate time syncing in the mobile application.
- Review all tickets for spelling and clarity since customer-facing reports are generated from them.
- Communicate service call status updates to customers via phone or email.
- Forward service calls to collections when customer accounts are on hold for payment.
- Explain service call rates to non-contract customers and obtain payment information when required.
- Print and distribute PM tickets for all routes on the 1st of each month
- Email a daily list of unanswered service calls to area Supervisors (EOD).
- At the second and third week of the month generate incomplete maintenance ticket lists for the top 15 profitable accounts and send them to area Supervisors.
- Schedule residential visits for customers that technicians were unable to contact.
- Prepare and send monthly maintenance reports to customers.
Administrative Support
- Receive and distribute daily mail; prepare and send UPS packages.
- Create and maintain filing systems including new account folders.
- Provide general administrative assistance as needed.
Workplace Expectations
- Be punctual and at desk by 7:30 a.m. to take over phones.
- Remain available at/near desk to answer calls and perform duties promptly.
- Limit personal calls to break times.
- Ensure coverage during breaks and absences.
Service Call Management
- Receive and document service calls: collect customer contact details site address elevator information and problem description.
- Verify generate and dispatch service tickets for on-call reports and daily service requests.
- Send tickets to technicians throughout the day to ensure accurate time syncing in the mobile application.
- Review all tickets for spelling and clarity since customer-facing reports are generated from them.
- Communicate service call status updates to customers via phone or email.
- Forward service calls to collections when customer accounts are on hold for payment.
- Explain service call rates to non-contract customers and obtain payment information when required.
- Print and distribute PM tickets for all routes on the 1st of each month
- Email a daily list of unanswered service calls to area Supervisors (EOD).
- At the second and third week of the month generate incomplete maintenance ticket lists for the top 15 profitable accounts and send them to area Supervisors.
- Schedule residential visits for customers that technicians were unable to contact.
- Prepare and send monthly maintenance reports to customers.
-
Administrative Support
- Receive and distribute daily mail; prepare and send UPS packages.
- Create and maintain filing systems including new account folders.
- Provide general administrative assistance as needed.
-
Workplace Expectations
- Be punctual and at desk by 7:30 a.m. to take over phones.
- Remain available at/near desk to answer calls and perform duties promptly.
- Limit personal calls to break times.
- Ensure coverage during breaks and absences.
Employment Type
Full Time
