Consumer Loan Servicing Technician

We are recruiting for a Consumer Loan Servicing Technician to join a highly reputable financial services company. This is an onsite position in Sacramento and a long-term contract opportunity (6 months) with potential for hire. The Loan Servicing Technician will support the servicing and maintenance of loan products vehicle titling and equity releases.

Pay: $23/hour

The qualified candidate will have at least two years of experience in a financial institution and is comfortable handling a large volume of calls in a fast-paced environment.

RESPONSIBILITIES:

• Handle high volume inbound phone calls from external and internal members.
• Process customer requests submitted through queues email inboxes and faxes.
• Respond to Consumer Loan Servicing research requests within established timeframes.
• Investigate and correct credit reporting equity releases and vehicle titling issues in an accurate and timely manner.
• Obtain and verify loan payoff information from external financial institutions.
• Research incomplete or inaccurate information. Work with appropriate parties to obtain missing paperwork and payoff shortages.
• Monitor active accounts to ensure continued compliance. Perform follow-up on aging outstanding titles and equity releases and work with appropriate parties. Recommend and take appropriate actions toward resolution.
• Review analyze and evaluate auto loan titling documentation based on DMV requirements and apply knowledge of titling procedures to submit consumer loan paperwork.
• Responsible for extensive and complex communication with members dealers financial institutions vendors and motor vehicle departments for problem resolution for pending titles and research items.
• Must be able to perform amortizations of Consumer Loans.
• Full servicing of HELOC accounts such as producing payoff requests posting payoff checks preparing reconveyances and researching customer inquiries.
• Perform other tasks as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• 2 or more years at a financial institution performing customer service check posting extensive research investigating report creation and analysis credit report review analysis and correction vehicle titling and/or real estate releases.
• Call center and/or member service experience.
• Exceptional communication and customer service skills.
• Excellent organizational and follow-up skills.
• Knowledge of California DMV motor vehicle regulations pertaining to vehicle titling and release regulations credit dispute requirements and/or real estate reconveyance processes required.
• Knowledge of electronic DMV titling and requirements thereof.
• Strong attention to detail.
• Proficiency with Microsoft Office software and ability to quickly learn new technology.