Help Desk Technician

Lewisville, TX - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are looking for a Help Desk Technician to join our team at Tonic3 a digital transformation partner known for modernizing companies with user-centric design AI integration and software development. As a Help Desk Technician you will play a critical role in providing technical support and assistance to internal employees and external clients.

Job Responsibilities:

Respond to help desk requests from users via phone email or in-person
Troubleshoot hardware and software issues providing solutions promptly and effectively
Document all reported issues and resolutions in the help desk tracking system
Install configure and maintain computer systems printers and other peripherals
Assist with software updates upgrades and patches
Collaborate with IT team members to escalate complex technical issues when necessary
Provide technical training and support to users
Maintain inventory of equipment and software licenses

Essential Qualifications:

Minimum of 1-2 years of experience in a help desk or technical support role
Bachelors degree in Business Administration or related field
Strong knowledge of troubleshooting and problem-solving techniques
Excellent communication and customer service skills
Ability to work well under pressure and manage multiple priorities
Experience with ticketing systems and remote support tools

Desired Experience:

Previous experience in AI integration software development or digital transformation projects
Certifications in relevant technologies such as CompTIA A or Microsoft Certified Professional
Experience working in a fast-paced and dynamic environment

Salary & Benefits:

Salary: $35000 - $40000 per year
Opportunity to work with cutting-edge technologies in a forward-thinking company
Potential for career growth and development within the organization
Healthcare benefits and retirement plans
Collaborative and inclusive work culture

Job Description:We are looking for a Help Desk Technician to join our team at Tonic3 a digital transformation partner known for modernizing companies with user-centric design AI integration and software development. As a Help Desk Technician you will play a critical role in providing technical suppo...