IT Service Manager 2
IT Service Manager 2
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$ 108 - 140
1 Vacancy
Job Description
About the role
Roles at this level will be fully accountable for their own work establish their own milestones team objectives and will delegate assignments.
The position is for a major defense contractor and is ONLY open to US citizens or permanent residents (i.e. green card holder).
Salary range: $108K - $140K USD Bonus
Location: Los Angeles CA San Diego CA
What youll be doing
- Provide high-level consultancy role within the specialist area to peer group customers and if applicable direct reports.
- Manage and implement projects relevant to the specialist area.
- Manage develop and coach a team of staff and implement performance management solutions where required.
- Develops and motivate the team to help ensure the delivery of function and business targets.
- Assess situations issues and opportunities and escalate when appropriate.
- Acting as a point of escalation on complex issues and providing appropriate support to other team members
- Maintain confidentiality in all business-related matters.
- Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
- Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
- Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
- Makes decisions which impact on the success of assigned projects i.e. results deadlines and budget.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
What you have
- Experience managing a P&L.
- Experience managing SLAs KPIs and performance metrics.
- Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
- Experience in dealing with and influencing multi-tier management.
- You must be authorized to work in the United States.
Bonus Points
- Advanced academic background preferably to good degree level or equivalent.
- Proven track record of work experience in a challenging commercial environment.
- ServiceNow experience.
What you can expect
Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.
About us
Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:
Manager
Employment Type
Full Time
Key Skills
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