Interim Operations Brand Specialist

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion connecting creators curators and consumers. Were a positive platform for good bringing together an incredible creative community made up by our people our partners and our customers. This community is at the heart of our business success. We welcome differences empower individuality and celebrate diverse skills and perspectives creating an inclusive environment for everyone. We are FARFETCH for All.

COMMERCIAL

Were partnering with global brands and the most influential and renowned boutique curators to bring our customers an unrivalled range of fashion to empower their individuality. Were relationship builders were solution finders and were analysts.

PORTO

Our office is near Porto in the north of Portugal and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE

As an Interim Operations Brand Specialist you will play a key role in driving the success of our long-tail of Brand Partners.

You will be a key point of contact for our Brands as well as for cross functional internal stakeholders ensuring a seamless and high-quality experience on our marketplace.

We are currently looking for 2 Interim Operations Brand Specialists for a 12 month fixed term contract to join our team.

Your main objective will be to provide operational and commercial support to our partners and help scale our Brand Management pillar as a new methodology and approach to manage our long-tail of Brand partners at scale.

You will work closely with internal support teams such as the Partner Support team to ensure all inquiries are addressed quickly and efficiently.

WHAT YOULL DO

You will be a point of contact for a wide portfolio of Brand Partners through a centralized contact and responsible for managing regular communications with them
You will maintain outstanding client relationships through communications and reporting while maintaining a client mindset to provide the best service to our Brands
You will be monitoring Brand performance from both Operational and Commercial standpoints across a set of KPIs at scale and tackling deviations directly with the Brands
You will be identifying understanding and tackling Brand partner challenges liaising with teams across the business from support product catalog tech finance and commercial areas to swiftly address these challenges
You will engage in hypercare support activities for Brand partners offering support directly to the partners if needed via training and dedicated calls to address issues and queries
You will support continuous improvement activities for the Digital Brand management scope focusing on driving efficiencies for managing a broad range of partners at scale

WHO YOU ARE

You have at least two years of experience preferably with a background in buying merchandising digital trading or operations within the luxury fashion or e-commerce industry.
You have good planning and analytical skills including proficiency in Microsoft Excel.
You can effectively draw insights from data build compelling stories and use data to drive decision-making. Experience with data visualization tools (Looker) is a plus.
You have excellent communication skills with the ability to clearly and effectively present complex ideas both verbally and in can build strong internal and external relationships manage multiple challenges simultaneously and take ownership of your work.
You have the ability to understand and improve the support processes you perform under your remit improving your own efficiency and adding clarity to processes for the teams you work with.
You are fluent in English (written and spoken). French and Italian are a plus.
You are available to start immediately or by early November and open to work on a 12 month fixed term contract

REWARDS & BENEFITS

Health insurance for the whole family flexible working environment and well-being support and tools
Extra days off sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER

EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment are determined that no applicant experiences discrimination on the basis of sex race ethnicity religion or belief disability age gender identity ancestry sexual orientation veteran status marriage and civil partnership pregnancy and maternity or any other basis prohibited by applicable law.

SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels other than our official careers website. Additionally Farfetch will never ask candidates for any form of payment during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: