GA Telesis is a global leader providing integrated solutions to the aviation and aerospace serve over 2000 customers including airlines original equipment manufacturers maintenance repair and overhaul (MRO) providers and suppliers worldwide with 31 leasing sales distribution and MRO operations in 19 countries. At GA Telesis our core business is integrated aviation solutions and our mission is customer success.
We are seeking aproactive and detail-oriented Customer Service Representative to join our team at our Medley FL location. This role is responsible for coordinating and processing component exchange agreements ensuring accurate data entry and compliance and providing timely communication across departments and with customers. The ideal candidate will be highly organized customer-focused and capable of managing multiple priorities while supporting both internal teams and external clients. If you thrive in a fast-paced technical environment and take pride in delivering exceptional service wed love to hear from you.
Responsibilities:
Monitor update follow up and process all exchange agreements and materials by working closely with multiple departments
Input and confirm data such as process part numbers traceability condition and delivery for each part
Ensure component exchange agreements are provided and compliance is verified before the transaction is completed
Ensure timely communication and feedback on daily transactions
Monitor and follow up on customer status reports
Day-to-day internal customer support as needed
Qualifications:
High School Diploma or Technical School Degree
Experience in Aviation Industry
Proficient with Microsoft Office - Excel Word PowerPoint Outlook Teams
Strong communication and analytical skills process-oriented and organization
Must be able to multi-task and prioritize tasks independently
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