Customer Experience Designer – Consumer Lending & E-Commerce
Share
Job Location:
Cupertino, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
In this role you will:- Define and manage consumer lending scenarios for Apple Financial Services programs covering monthly financing upgrades and trade-ins.- Partner with design and engineering teams to create frictionless e-commerce and checkout flows that span ( retail and partner channels.- Build journeys that integrate eligibility checks financing approvals checkout and lifecycle management into one seamless customer experience.- Develop journey maps wireframes and prototypes to visualize scenarios and align cross-functional teams.- Translate insights from customer research analytics and retail feedback into design improvements that scale globally.- Ensure every step of the journey from financing application to device upgrade reflects Apples standard of clarity trust and delight.
- 8 years of experience in customer experience design product management or service design roles
- 5 years designing commerce and payments journeys especially consumer lending or subscription financing
- Strong knowledge in checkout approvals and e-commerce lending flows
- Ability to map end-to-end lending scenarios (from eligibility and application through approval checkout and lifecycle management)
- Expertise in simplifying complex financial processes into clear customer-friendly experiences
- Exceptional collaboration skills with engineering design legal operations and marketing teams
- Strong communication and storytelling skills; able to present customer journeys and design rationale to executive partners
- Experience with data-driven iteration and prototyping
- BA/BS in Design HCI Business or related field.
- Background in consumer lending financial services or subscription commerce is strongly preferred.
- Comfort navigating complex partner ecosystems (issuers merchants service providers).
- Advanced degree preferred.
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are Career Gurus. We are People-People. Let us introduce you!
