Customer Experience Designer – Consumer Lending & E-Commerce
Customer Experience Designer – Consumer Lending & E-Commerce
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1 Vacancy
Job Description
- 8 years of experience in customer experience design product management or service design roles
- 5 years designing commerce and payments journeys especially consumer lending or subscription financing
- Strong knowledge in checkout approvals and e-commerce lending flows
- Ability to map end-to-end lending scenarios (from eligibility and application through approval checkout and lifecycle management)
- Expertise in simplifying complex financial processes into clear customer-friendly experiences
- Exceptional collaboration skills with engineering design legal operations and marketing teams
- Strong communication and storytelling skills; able to present customer journeys and design rationale to executive partners
- Experience with data-driven iteration and prototyping
- BA/BS in Design HCI Business or related field.
- Background in consumer lending financial services or subscription commerce is strongly preferred.
- Comfort navigating complex partner ecosystems (issuers merchants service providers).
- Advanced degree preferred.
Employment Type
Full-Time
