Technical Support Representative I
Technical Support Representative I
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Job Description
We are looking for an experienced detail-oriented technical support representative to field calls and handle tickets in our fast-paced technical support center. This position is responsible for documenting and resolving advanced trouble tickets helping clients learn features of the Miva Merchant software and assisting with DNS FTP SSL email and other website-related technologies.
The schedule for this position is Tuesday - Saturday 1:00 pm - 10:00 pm EST; however schedules are subject to change.
You will:
- Provide phone support for inquiries relating to our eCommerce software and hosting platform
- Answer phone calls and create and document detailed tickets in our ticketing system
- Demonstrate professionalism and outstanding customer service on all phone calls and email replies
- Identify and reproduce client issues providing a complete description of the problem and resolution
- Diagnose and resolve issues that result in poor website performance such as DDOS attacks runaway server processes etc
- Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines
- Perform other duties as assigned
You have:
- Strong communication skills and ability to articulate both verbally and in writing
- Strong analytical and problem-solving capabilities
- 1 years of technical support experience
- A Bachelors degree or commensurate experience
- Understanding of Linux MySQL PHP and HTML/CSS
- Experience in website hosting preferably in a client-facing role
- Proficiency in configuring and troubleshooting web hosting platforms (e.g. cPanel Plesk)
- Understanding of web servers DNS FTP and other hosting-related technologies
Our awesome perks!
- Remote company - work from anywhere!
- Unlimited PTO
- Maternity/Paternity leave
- Medical/Dental/Vision/FSA/Life
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative coworkers
This is an hourly position with the ability to earn overtime and the hourly range is $17 - $21 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education particular skills and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ CA CO FL GA ID IL KS MA MI MO NC NH NJ NV NY OH OR PA SD TN TX UT VT or WA.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date Miva software has powered over $100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion ingenuity and collaboration are rewarded we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management a private equity firm who is committed to supporting Company growth.
Miva has been named a Best and Brightest Company inand 2024.
Miva Inc. is an Equal Opportunity Employer.
Read Mivas Applicant Privacy Notice Here.
Required Experience:
Junior IC
Employment Type
Full-Time
