Senior Training and Quality Associate (dfm) at Solaris

Solarisis a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs our partners can access and integrate a wide range of solutions such as digital banking payments cards identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 500 people from over 70 nationalities - a unique blend of techies fintech enthusiasts bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

Your Role :

Quality Assurance :

• Perform Quality Assurance checks on Solaris Operations teams (internal and external) from KYC Operations to Banking Operations and Customer Support.
• Analyse the results of the regular Quality Assurance outcomes and deliver necessary actions to improve results with internal stakeholders.
• Improve continuously the T&Q processes and tools.
• Support processes improvement within Solaris based on outcomes of Quality Assurance checks.
• Support reporting creation and improvement to stakeholders and management.

Training :

• Create and continuously improve training material andcontent for the new hires of Solaris Operations and current analyst.
• Deliver any additional training whenever required.

Wed love to see

Depending on your level of experience your responsibilities and scope of role will range. We dont care much about fancy titles but rather about real personal and professional development as laid out in our learning framework. Lets figure together out how you can contribute to our team.

Hard Skill :

• Bachelors or Masters degree in Business AdministrationFinance Operations Management or related fieldInternal.
• 4 years of experience within the banking or financialservices industry with particular focus on QualityAssurance processes and best practices.
• Strong knowledge of in Banking Operations KYCOperations and/or Customer Support
• Understanding of training methods and training contentcreation
• Native in German fluent in English

Soft Skill :

• Exceptional collaboration and communication skills.
• Problem-solving skills.
• Clear concise and open communication.
• Ability to articulate complex ideas and foster understanding among different stakeholders.
• Hands-on

Benefits

• Home office budget
• Learning & Development budget
• Transparent framework to support your career goals
• Competitive salary

While job ads usually paint an ideal picture of a candidate studies show that most applicants meet an average of 60% of the criteria. Unfortunately many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes but dont necessarily meet every single item in the job description please contact us anyway. Wed love to talk with you and find out if you might be a good fit for us.

At Solaris we are committed to nurturing an inclusive environment where all Solarians feel valued respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color ethnicity religion sex origin disability marital status citizenship or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation please let us know.

Information on data processing:

DE: all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.