Billing Operations Analyst
Billing Operations Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are
At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
See yourself at Twilio
Join the team as Twilios next Billing Operations Analyst.
About the job
Twilio is looking for a talented and results driven person who is passionate about work savvy about billing and pricing from the business view and who lives the Twilio Magic.
They also have:
- Outstanding communication skills both written and verbal and ability to advocate for a position while maintaining a collaborative and open-minded approach.
- You should be someone who is a champion of streamlining processes and sees projects through to completion.
- We are looking for someone who enjoys and thrives in a fast-paced environment with zealous attention to detail good judgment and is dedicated to providing excellent customer service.
Responsibilities
Youll be:
- Maintaining Revenue Team external customer email responding to customer and other external queries in a timely manner and onboard customers to Twilios internal billing system and Financial ERP system Gather and format large raw data sets to assist with customer billing reporting and queries.
- Participating in month end close including: Managing and tracking recurring billing and managing approvals tracking and application of customer credits. Analysis of revenue related balance sheet accounts Ad hoc customer financial reporting.
- Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing Onboard customers to Twilios internal billing system and Financial ERP system.
- Participating in external and internal audits as requested.
Qualifications
Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 1-3 years experience in an Operations role.
- Strong experience in the area of Billings / Revenue / Order to Cash.
- Demonstrated problem-solving strong interpersonal and communication skills.
- Solid experience working with large volume transactions with strong attention to detail.
- Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
- Third level qualification in Accountancy Finance or a Business related discipline or equivalent experience.
- E-invoicing experience for Mexico.
- Excellent written and verbal communication skills in English.
- Periodic weekend work will also be required for this role.
Desired:
- Experience working with Oracle and Salesforce is advantageous although not essential.
- Proficient in Portuguese.
Location
This role will be remote and based in Mexico City Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.
Twilio thinks big. Do you
We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.
Required Experience:
IC
Employment Type
Full Time
