Hotel Operations Manager
Hotel Operations Manager
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Job Description
We are seeking a highly motivated Operations Manager to join our prestigiousluxury townhouse hotel in the heart of Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations deliver world-class service and uphold the standards of excellence that define our brand at Bailiffgate Hotel.
Key Responsibilities
- Operational Leadership
- Oversee all aspects of the bar/restaurant ensuring flawless guest experiences and consistent friendly five-star service.
- Lead train and motivate the bar/restaurant team to deliver exceptional hospitality.
- Monitor service standards guest satisfaction and overall dining atmosphere.
- Manage the concierge and night team to ensure all aspects of service quality is delivered.
- Guest Experience Excellence
- Anticipate and exceed guest expectations by personalising dining experiences.
- Resolve guest concerns promptly and with discretion.
- Work with the Sales Manager to analyse reviews and work toward service excellence.
- Collaborate with the kitchen team to maintain innovative menus that reflect seasonal trends and luxury dining standards.
- Financial & Administrative Management
- Assist in developing and managing budgets forecasts and cost controls to maximize profitability.
- Monitor inventory purchasing and vendor relationships.
- Ensure compliance and head up company on-line health and safety portal.
- Team Development & Training
- Recruit onboard and develop high-performing staff.
- Conduct ongoing training programs focused on service etiquette fine dining protocols and guest relations.
- Foster a positive professional and guest-centric culture.
- Collaboration & Brand Alignment
- Work closely with all of the hotels management team to align F & B operations with overall brand standards.
- Coordinate with Sales team for promotions special events and VIP guest services.
- Health & Safety
- Take the lead role in the hotel to manage the online health & safety system
- Liaising with all hotel heads of department to ensure all training is completed as per legal requirement
- Liaising with external bodies such as fire officer environmental officer etc to ensure full compliance
- Maintain a weekly overview and assume the responsibility of the staff accommodation with the Maintenance Manager
Qualifications & Experience
- Minimum 57 years of leadership experience in fine dining or luxury hotel F&B operations.
- Strong knowledge of wine spirits and culinary trends.
- Proven track record of delivering exceptional guest service at the highest level.
- Financial acumen with experience in budgeting forecasting and cost control.
- Excellent communication leadership and interpersonal skills.
Benefits for working at Bailiffgate Hotel:
Company Pension Scheme
Preferential Accommodation Rates at Bespoke Hotels
Staff and Family/Friends Rates at the Bailiffgate Hotel
Discount on Food at Alnwick Castle Golf Club
Discount on F&B at the Bailiffgate Hotel
Uniform provided
Seasonal Passes to Alnwick Castle & discount at The Alnwick Garden
Share of generous monthly service charges
Required Experience:
Manager
Employment Type
Full-Time
