MSP Level 1 Technician
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Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 38000 - 48000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Technical Support: Serve as first point of contact for client IT issues via phone email and remote support tools. Perform initial triage and troubleshooting of hardware and software issues.
- System Maintenance: Perform routine maintenance tasks on client systems including updates backups and system monitoring to ensure optimal performance and security.
- Incident Management: Act as the first point of contact for all IT-related incidents and service requests ensuring accurate logging tracking and resolution in line with service level agreements (SLAs).
- Client Communication: Maintain clear and effective communication with clients providing regular updates on incident status and ensuring a high level of customer satisfaction.
- Documentation: Create and maintain detailed documentation of client systems configurations and procedures to support seamless service all troubleshooting steps root causes and resolutions clearly in the ticketing system.
- Security Management: Implement and monitor security measures to protect client data and systems including antivirus updates firewall configurations and regular security audits.
- Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients ensuring compatibility and functionality within their IT environment.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team.
Knowledge Skills & Qualifications:
- Education: A bachelors degree or equivalent in Information Technology Computer Science or a related field are a plus.
- Experience: Prior experience in an MSP or IT support environment preferably servicing SMB clients a plus
- Technical Skills: Proficiency in Windows and macOS operating systems network configurations and common business applications (e.g. Microsoft 365 G Suite).
- Certifications: Relevant certifications such as CompTIA A Network or Microsoft Certified Professional (MCP) are highly valued.
- Problem-Solving: Strong analytical and troubleshooting skills with keen attention to detail.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships.
- Team Player: Ability to work effectively both independently and as part of a collaborative team.
Preferred Additional Qualifications
- Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
- Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA ServiceNow Zendesk or similar.
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g. Hudu Ninja Documentation IT Glue SharePoint).
- Experience with Cloud Services: Understanding of cloud platforms such as AWS Azure or Google Cloud.
Work Environment
This position primarily involves remote support with occasional on-site visits to client locations. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously.
- Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
Benefits:
- Competitive salary and performance-based bonuses
- Comprehensive health dental and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Key Skills
- Cluster
- IT
- B2C
- Key Account
- AutoCAD Drafting
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
