Customer Success Manager Mandarin Speaking Required, Amazon Vendor Services Home & Lifestyle
Customer Success Manager Mandarin Speaking Required, Amazon Vendor Services Home & Lifestyle
Posted on :
20-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This role is based out of an approved Amazon Corporate office location in Seattle WA.
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager youll directly influence the success of major retail brands impact millions of customer experiences and play a crucial role in revolutionizing how businesses scale on the worlds largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor this role youll drive business growth enhance vendor satisfaction and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team youll implement tactical plans provide strategic guidance and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
Partner with vendors to develop and execute strategic business plans across marketing merchandising and supply chain management Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs Guide vendors through Amazons tools policies and growth opportunities while ensuring operational excellence Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life
Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
Review and analyze performance data to identify growth opportunities
Develop and present strategic recommendations to vendors
Participate in team meetings and knowledge-sharing sessions
Manage multiple projects while maintaining high service standards
About the team
Were a collaborative group of 6-10 Customer Success Managers who support each others growth and success. Our team values innovation continuous learning and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
- Bachelors Degree
- Bilingual in Mandarin & English
- 3 years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
- Experience analyzing data and best practices to assess performance drivers
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience developing and implementing strategies
- Experience influencing stakeholders
- Proficient in Excel
- Time management prioritization and problem-solving skills
- Strong written and verbal communication skills (English and Mandarin)
- Experience rapidly adapting to change and dealing with ambiguity
Experience in retail e-commerce or technology industries
Project management experience
Proficiency in data visualization tools
Experience managing multiple stakeholder relationships
Background in process improvement or operational excellence
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52400/year in our lowest geographic market up to $112000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager youll directly influence the success of major retail brands impact millions of customer experiences and play a crucial role in revolutionizing how businesses scale on the worlds largest e-commerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor this role youll drive business growth enhance vendor satisfaction and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team youll implement tactical plans provide strategic guidance and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities
Partner with vendors to develop and execute strategic business plans across marketing merchandising and supply chain management Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs Guide vendors through Amazons tools policies and growth opportunities while ensuring operational excellence Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life
Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
Review and analyze performance data to identify growth opportunities
Develop and present strategic recommendations to vendors
Participate in team meetings and knowledge-sharing sessions
Manage multiple projects while maintaining high service standards
About the team
Were a collaborative group of 6-10 Customer Success Managers who support each others growth and success. Our team values innovation continuous learning and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.
- Bachelors Degree
- Bilingual in Mandarin & English
- 3 years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills
- Experience analyzing data and best practices to assess performance drivers
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience developing and implementing strategies
- Experience influencing stakeholders
- Proficient in Excel
- Time management prioritization and problem-solving skills
- Strong written and verbal communication skills (English and Mandarin)
- Experience rapidly adapting to change and dealing with ambiguity
Experience in retail e-commerce or technology industries
Project management experience
Proficiency in data visualization tools
Experience managing multiple stakeholder relationships
Background in process improvement or operational excellence
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52400/year in our lowest geographic market up to $112000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
