Help Desk Administrator I

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field

Apply to be a Help Desk Administrator Itoday!

What will your day look like

At Horizon youll enjoy a supportive team-based work environment. Have a question Theres always someone there to help! We offer a seamless onboarding experience thatll ensure your success in your new role.

As a Help Desk Administrator at Horizon you will

End User & Technical Support

• Serve as the initial contact for technical issues through the IT Service Request (Help Desk) portal including computers EHR systems and peripheral devices.
• Resolve issues related to Microsoft applications operating systems and Cerner clinical platforms during standard business hours and on-call rotations.
• Work with the Help Desk Team Lead & IT Operations Manager as a second level in diagnosing and resolving IT infrastructure and EHR-related application issues.
• Respond to daily system alerts and notifications using remote monitoring tools (e.g. disk space hardware utilization Infrastructure up time NOC monitoring).

Systems & Infrastructure Maintenance

• Administer user accounts in Active Directory/3^rd party portals and clinical applications based on defined procedures including permission adjustments and account lifecycle management.
• Oversee hardware support including desktops servers cable management printers copiers and fax machines.
• Maintain corporate VOIP systems backup procedures and presentation technologies (projectors A/V equipment).
• Use Microsoft cloud tools to assist in user requests and provide proper access control.

Documentation & Process Adherence

• Maintain system documentation including end-user guides and training materials.
• Communicate IT updates and maintenance notices to end users in a timely and professional manner.
• Ensure strict confidentiality of all data and systems accessed in the course of support work.
• Ensure that IT inventory is accounted and deployed properly. Facilitating in proper Inventory of IT related hardware equipment using a tracking system.

Professional Skills & Growth

• Demonstrate strong diagnostic and troubleshooting abilities across hardware software and access issues.
• Effectively communicate technical issues to users vendors and management.
• Exhibit strong interpersonal and presentation skills capable of working directly with executive leadership and external partners.
• Maintain a learning mindset toward healthcare IT systems software solutions and evolving technologies.

Operations Support & Coverage

• Provide on-site support across multiple Horizon locations when needed.
• Participate in scheduled off-hours maintenance activities for servers network infrastructure and managed solutions.
• Engage in scheduled 24x7 supports rotations as part of the IT teams operational coverage.

Why choose Horizon to build your career

At Horizon we dont just offer a workplacewe offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of Americas Best Workplaces we take pride in fostering a culture where motivated teammates collaborate to make a difference every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that youll love

• Company Culture: At Horizon we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity racial justice and equal opportunity for all and strive toward this goal through the work of our Diversity Equity Inclusion and Belonging department frequent trainings ongoing conversations affinity groups and more.
• Trainings Trainings and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building Connection and Relationships: At Horizon were more than co-workers were a community. We support each other celebrate our achievements and milestones together and have fun together!
• Retirement: We know you want to retire comfortably and were here to help! Horizon offers 401(k) AND profit-sharing programs to make sure youre set for the future.
• Student Loan Assistance: We help pay off our team members student loans every month. One year after joining youll have been able to pay off an extra $600!
• Paid time off and paid holidays!

• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate

We cant wait to learn more about you! Here are a few specifics of what youll need for the job:

• Bachelors degree in CIS MIS IT or related degree required.
• You must have one of the following:
  • Relevant Certification

OR

• • Six months of relevant work experience

• Ability to work independently multi-task and ability to work within a team.
• Exceptional customer services skills.
• Has a valid Drivers license and access to a vehicle.
• Flexibility to travel to different Horizon locations.

Location:

This position is located at 55 Dodge Rd Getzville NY 14068

Hours:

Monday-Friday 7:00am-3:30pm (flexible) during training period. After training period is over the schedule can move to a 4-day work week 7:00am-5:30pm. Adjustable with managers decision.

Compensation

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at an hourly rate of $19.00 - $21.38. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods alternating between standing and sitting.
• Mobility required with repetitive wrist hand and finger movements.
• Handling light duties occasionally lifting objects up to 20 pounds.
• Local travel between worksites.

Horizon DEIB Statement:

Horizon commits to being an anti-racist diverse equitable and inclusive organization. Through self-reflection and our commitments to education growth and development increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships we pledge to advance equity racial justice and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Required Experience:

Unclear Seniority