Junior Product Onboarding Associate
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Job Location:
Needham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
20-09-2025
Vacancies:
1 Vacancy
Job Summary
About XRHealth
XRHealth is a pioneer in immersive healthcare combining virtual reality (VR) extended reality (XR) and advanced technologies to deliver evidence-based therapeutic solutions. We provide patients clinicians and healthcare organizations with cutting-edge tools for physical cognitive and behavioral therapy along with data-driven insights that empower better outcomes. With a growing product line that includes innovative DME and VR-enabled experiences XRHealth is reshaping how care is delivered and experienced.
About the Role
Were seeking a motivated Junior Product Onboarding Associate to help new users successfully adopt our DME and product solutions. This entry-level role is ideal for someone who enjoys guiding people is detail-oriented and wants to grow into a product or customer success career in healthcare technology.
Youll work closely with cross-functional teams to provide an outstanding onboarding experience ensuring customers feel confident and supported as they begin using our products.
Location: This is a fully in-person role based at our Needham MA headquarters. Remote or hybrid work is not available.
Key Responsibilities
Support new customers through the onboarding journey from account setup to first use of our products and DME solutions.
Deliver clear step-by-step guidance via phone video calls or written materials to ensure a smooth adoption process.
Troubleshoot basic product issues escalating complex cases to senior team members or technical support.
Log track and update customer interactions and onboarding progress in our ticketing system while monitoring and reporting onboarding milestones maintaining accurate notes in the CRM and other internal systems to ensure thorough documentation and follow-up.
Collaborate with product support and implementation teams to enhance onboarding materials and workflows.
Contribute to the creation and refinement of guides FAQs and training content.
Qualifications
02 years of experience in onboarding customer support or operations (SaaS DME or healthcare tech preferred).
Strong verbal and written communication skills with a clear professional and approachable style.
Comfortable using software platforms dashboards or CRM tools. Knowledge of ticketing systems is a plus.
Highly organized able to manage multiple onboarding tasks with attention to detail.
Collaborative mindset and eagerness to learn product workflows and user needs.
Preferred Skills & Experience
Experience or knowledge of virtual reality (VR) platforms or immersive technology.
Prior exposure to healthcare environments or medical equipment onboarding.
Ability to effectively communicate with older adults demonstrating patience and empathy when explaining technical concepts.
What We Offer
Comprehensive training and mentorship to help you grow into advanced onboarding or customer success roles.
The opportunity to work with innovative products that blend healthcare and emerging technologies.
A collaborative mission-driven team culture in our Needham office.
Required Experience:
Junior IC
Key Skills
- Balsamiq
- Business Analysis
- Visio
- Trello
- Product Demos
- Application Development
- Meeting Facilitation
- Scalability
- User Acceptance Testing
- Wireframing
- Product Management
- Mobile Applications
About Company
Discover how this innovative technique helps both professionals and patients. ▶️Find relief from anxiety, phobias or PTSD with Virtual Reality Therapy.
