Field Service Technician II California
Field Service Technician II California
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Salary Not Disclosed
1 Vacancy
Job Description
Additional Location(s):US-CA-Los Angeles; US-CA-Anaheim/Huntington Beach; US-CA-Central Valley; US-CA-Chico/Eureka; US-CA-Fremont; US-CA-Long Beach; US-CA-Oakland/East Bay; US-CA-Sacramento; US-CA-San Bernardino/Palm Springs; US-CA-San Diego; US-CA-San Francisco; US-CA-San Jose; US-CA-Sunnyvale; US-CA-Valencia
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance
At Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges. With access to the latest tools information and training well help you in advancing your skills and career. Here youll be supported in progressing whatever your ambitions.
About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific you will be on the front lines of delivering excellence in service for our innovative capital equipment this field-based role you will be responsible for pre-installation assessments installations maintenance troubleshooting and service repair of a range of capital devices. These include Exalt-D Controller StoneSmart Connect Console Fluid Management System (FMS) iNod Console and future capital products supporting our endoscopy and urology customers.
You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotelyenabling smooth clinical operations and a high-quality patient experience.
Interested in hearing directly from a Boston Scientific Field Service Technician Watch this video featuring Bob to learn more about the role: Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.
Your responsibilities will include:
Proposing system configurations compatible with endoscopic procedure room equipment
Managing clinical and technical customer relationships and expectations
Ensuring seamless evaluation periods and resolving adoption barriers during implementation
Capturing tracking and reporting customer issues through the Quality system
Providing technical and process support both onsite and remotely in collaboration with internal teams
Documenting systems and procedure rooms for remote support purposes
Updating account records and creating installation and field service reports in Salesforce
Partnering with R&D and Commercialization teams to support new product launch activities
Reporting field activities and performing electronic troubleshooting and component replacement
Delivering in-servicing and training sessions for medical personnel
Performing preventative and corrective maintenance and product upgrades
Handling complaints and documenting them in the complaint handling system
Installing systems and performing related duties including special projects
Required qualifications:
Minimum of 1 years experience in a relevant technical role with an AA degree or equivalent education/work experience
Proficiency in computer networking equipment troubleshooting and administrative tasks
Familiarity with standard electronic test equipment
Ability to travel frequently and on short notice (up to 85%)
Ability to manage expenses coordinate travel and handle customer interactions professionally
Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements
Clean driving record
Ability to lift up to 75 lbs and sit/work at a computer for extended periods
Experience working in hospitals and/or ambulatory surgery centers
Strong verbal and written communication skills across diverse audiences
Effective organizational skills and ability to manage multiple concurrent projects
Ability to diagnose and resolve video and IT system issues in healthcare environments
Ability to walk and stand for up to 4 hours
Proficiency with business software tools including the Microsoft Office Suite
Preferred qualifications:
Over 1 year of field service experience preferably in medical equipment
Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics
Prior experience in Technical Field Service Biomedical roles or Military technical MOS
Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments
Requisition ID:614161
Minimum Salary:$53768
Maximum Salary: $91416
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) see --will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training pertinent education including licensure and certifications among other relevant business or organizational needs. At BSC it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly) non-sales roles may also include variable compensation from time to time (e.g. any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt non-sales roles may also include variable compensation i.e. annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate. Now more than ever we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.
So choosing a career with Boston Scientific (NYSE: BSX) isnt just business its personal. And if youre a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you!
At Boston Scientific we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion equality and opportunity for all. By embracing the richness of our unique backgrounds and perspectives we create a better more rewarding place for our employees to work and reflect the patients customers and communities we serve.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy the Company will continue to take steps to assure that recruitment hiring assignment promotion compensation and all other personnel decisions are made and administered without regard to race religion color national origin citizenship sex sexual orientation gender identify gender expression veteran status age mental or physical disability genetic information or any other protected class.
Please be advised that certain US based positions including without limitation field sales and service positions that call on hospitals and/or health care centers require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company you will be expected to meet the ongoing requirements for your roles including any new requirements should the Companys policies or protocols change with regard to COVID-19 vaccination.
Among other requirements Boston Scientific maintains specificprohibited substancetest requirements for safety-sensitive positions. This role is deemed safety-sensitive and as such candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
Required Experience:
IC
Employment Type
Full Time
