Associate 2 (Disbursement)
Associate 2 (Disbursement)
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1 Vacancy
Job Description
You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.
Job Description:
Disbursement Associate
Role and accountability
- Responsible to perform end-to-end activities for disbursement-related submissions made via email or other Sun Lifes digital submission platforms for all Lines of Business (SLOCPI SLGFI SLFPI).
- Responds to all disbursement-related requests in a timely professional and courteous manner using the prescribed email templates and prescribed spiels/scripts via various Sun Life communication systems.
- Accountable for accurate and timely processing of all types of cash disbursement requests; ensuring daily requests submitted through our digital platforms are properly accounted for logged monitored and completed within service levels and at no financial loss to the company.
Work duties and responsibilities
Acknowledges /answers all disbursement-related email inquiries and requests for all 3 lines of business (SLOCPI SLGFI SLFPI) of cash withdrawals in a timely and courteous manner using various pre-formatted correspondences and email templates while ensuring service levels are met.
- Policy Advances (loans)
- Dividend Withdrawals
- Anticipated Endowment benefit withdrawals
- VUL Fund withdrawals
- Policy surrenders
Adheres to disbursement transactions operating guidelines control procedures and escalation process .
Immediately refers cases or requests beyond scope to the appropriate section/staff; provides timely updates as needed and ensuring completion of the transaction within service level.
Facilitates/Processes disbursement-related transactions accurately and completely within the following service levels.
Conducts outbound recorded calls to clients and advisor for additional validation as required in a professional timely and polite manner using the prescribed scripts;
Prepares transmittal and release of disbursement checks; sends Credit-to-Account (CTA) letters using various pre-formatted correspondences.
Monitors all pending work items and ensures these are resolved within agreed upon TAT. Follows through open work items/cases; coordinates with other units (Finance Treasury) and possible disbursement request access points (such as Client Service Center Client Care as needed) until resolved.
Skills & Knowledge Required:
Education : Bachelors degree holder
Experience: With at least 1 year related experience in customer service/insurance/financial industry
GCF Level: 2 Associate
Core Professional/Technical Competencies Required:
- Client-centric
- Organized
- Attentive to details
- With good verbal and written communication skills
- Collaborates effectively
- Preferably has knowledge of existing business practices and workflows understands INGENIUM PRISM CAS WMS IPAC SalesForce CRM LGS etc.
- Highly proficient in the use of MS Office and Windows applications
Job Category:
Customer Service / OperationsPosting End Date:
30/12/2025Required Experience:
IC
Employment Type
Full-Time
