Technical Support Engineer

Management Solutions International MSI

Job Location:

Doha - Qatar

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Engineer

Scope of Work

Service provider to extend client support team by three (3) skilfed teohrical engineers to handle the daily tasks.
Layer 1 and layer 2 support for users and endpoints
Setup and maintain any required software on users.
computers°'party peripherals.
So!ving and troubleshooting Network i ssues.
Record any incident or service requests on client Servioe desk system. 5
Supporting our users to secure and save their data.
List and recocd client Endpoints such as computers IP Phones Laptops and printers on asset management system.
Ensure that endpoint$ have the latest updates and security software installed on it
Setup and troubleshoot IOT devices on client Fleet
Create and report incidents telated to security or any abnormal user/s or computer/s behaviour.
Managing file and J)fint servers and appl ying users.
permissions.
Cceate and maintain Knowledge base. (T echnicaJ guides. instructions configuration steps).
Ensure that all security measurements applied on al l endpoints

Requirements
Good skills in and discover the root cause.
Experience in ditrerent Operating systems for Mobile oomput&rs. and terminals
Abifity to set up and iMtall any kind of software.
Abil i ty lo learn and educate client users of arry new application.
Has a soUd knowledge of endP

Certificates
Microsoft MCP. Comp TIA A. Comp TIA N Azure Foundation M365 administration or equivalent

Skills

Information Technology, Proactive, Written Communication Skill, Vmware, Written Communication, Networking, Sccm, Azure, Cisco, Vpn, Backups, Management Skill, Tcp/ip, Mcse, Ospf, Nt Backup, Linux, Excel, Communication Skill, Hyperv, Swift, Windows Server, Itil, Project Management Skill, Strong Understanding, Technical Skill, Project Management, Technical Support, Mpls, Technical Skills

Technical Support Engineer Scope of Work Service provider to extend client support team by three (3) skilfed teohrical engineers to handle the daily tasks. Layer 1 and layer 2 support for users and endpoints Setup and maintain any required software on users. comput...