Order Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Order Processing:

o Process customer orders accurately and efficiently through ERP systems
o Verify pricing terms and conditions in accordance with approved
contracts
o Coordinate with delivery teams to ensure timely fulfillment
Customer Management:
o Serve as primary point of contact for order-related customer inquiries
o Resolve order discrepancies and billing issues promptly
o Maintain accurate customer records and communication logs

Process Excellence:

o Follow standardized SOX-compliant order processing procedures
o Maintain segregation of duties and proper authorization controls
o Support process improvement initiatives using Six Sigma methodologies

Reporting & Analysis:

o Generate order status reports and delivery performance metrics
o Support month-end revenue recognition processes
o Assist with customer account reconciliations

Required Skills and Qualifications:

Education: Bachelors degree in Commerce Business Administration or related
field
Experience: 5-7 years in order management or customer operations within MNC
environment
MNC Background: Must have worked in Indian subsidiaries of multinational
companies
Governance Standards: Must have worked in Sarbanes-Oxley compliant
businesses or have Six Sigma certification - demonstrating understanding of the
high standards expected in this role
Technical Skills: Proficiency in ERP systems CRM software and MS Office Suite

Soft Skills: Strong attention to detail customer service orientation and problem-
solving abilities

Communication: Excellent English communication skills for global stakeholder
interaction
Global Operations: Ability to work across global time zones when required

Key Responsibilities: Order Processing: o Process customer orders accurately and efficiently through ERP systems o Verify pricing terms and conditions in accordance with approved contracts o Coordinate with delivery teams to ensure timely fulfillment Customer Management: o Serve as primary...