Key Responsibilities:
Order Processing:
o Process customer orders accurately and efficiently through ERP systems
o Verify pricing terms and conditions in accordance with approved
contracts
o Coordinate with delivery teams to ensure timely fulfillment
Customer Management:
o Serve as primary point of contact for order-related customer inquiries
o Resolve order discrepancies and billing issues promptly
o Maintain accurate customer records and communication logs
Process Excellence:
o Follow standardized SOX-compliant order processing procedures
o Maintain segregation of duties and proper authorization controls
o Support process improvement initiatives using Six Sigma methodologies
Reporting & Analysis:
o Generate order status reports and delivery performance metrics
o Support month-end revenue recognition processes
o Assist with customer account reconciliations
Required Skills and Qualifications:
Education: Bachelors degree in Commerce Business Administration or related
field
Experience: 5-7 years in order management or customer operations within MNC
environment
MNC Background: Must have worked in Indian subsidiaries of multinational
companies
Governance Standards: Must have worked in Sarbanes-Oxley compliant
businesses or have Six Sigma certification - demonstrating understanding of the
high standards expected in this role
Technical Skills: Proficiency in ERP systems CRM software and MS Office Suite
Soft Skills: Strong attention to detail customer service orientation and problem-
solving abilities
Communication: Excellent English communication skills for global stakeholder
interaction
Global Operations: Ability to work across global time zones when required