Technical Customer Service Representative III
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Job Location:
Monthly Salary:
Posted on:
19-09-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: Technical Customer Service Representative III
Job Type: Hybrid (Remote/In-Office)
Location: Charlotte North Carolina 28217
Duration: 3-Month Project (Potential to Extend)
Shift Timing: Mon to Fri (8:00 AM to 5:00 PM)
Interview Process: Virtual via Microsoft Teams
Position Summary:
- We are seeking a Technical Customer Service Representative III to join our team in support of global corporate Travel & Expense (T&E) initiatives.
- This individual will play a key role in the implementation and support of our corporate card programs and related systems including Concur Expense SAP and Citibank Corporate Cards.
- The successful candidate will work closely with the Sr. Manager Global T&E and the Supervisor Global Card & Expense supporting a variety of tasks related to the implementation customer service inquiries communications and administrative processes for our global T&E and Purchasing Card programs.
Key Responsibilities:
- Assist with corporate card implementation activities across global markets including:
- Expansion of P-Card markets
- Transition of legacy Evoqua employees to Xylems corporate card provider
- Serve as a primary point of contact for customer service inquiries related to corporate card and T&E systems
- Draft and distribute communications regarding card programs and expense policy updates
- Provide administrative and system support for:
- Concur Expense (Site Administration)
- SAP Expense Modules
- Citibank Corporate Card integration
- Collaborate on the Concur Transformation Project contributing to planning and system updates as assigned
- Support internal teams with training documentation and onboarding as needed
- Perform other duties and special projects as directed
Required Qualifications:
- Bachelors Degree (BA or BS) in Business Administration Finance or a related field
- Previous experience in corporate card programs (Citibank preferred)
- Familiarity with SAP and Concur Expense platforms
- Strong customer service and communication skills
- Detail-oriented with the ability to manage multiple tasks and deadlines
- Proficiency in Microsoft Office Suite (Outlook Excel Word Teams)
Preferred Qualifications:
- Experience with Concur Expense Site Administration
- Previous experience working in a global or enterprise-level organization
- Prior involvement in T&E system transformations or implementations
- Admin Customer Service experience
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
