Business Systems Administrator

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 19-09-2025

Vacancies: 1 Vacancy

Job Summary

Role: Business Systems Administrator
Location: Detroit MI (Onsite first 90 days then Hybrid 3 days onsite 2 remote)
Duration: 3 6 months Contract-to-Hire

POSITION SUMMARY
This position is responsible for the technical support maintenance and optimization of our core business applications. This role involves leading application-centered projects providing primary IT support for cross-departmental software implementations and ensuring the security efficient configuration and seamless integration of these systems. The ideal candidate will possess a strong understanding of business processes application architecture project management principles and a passion for enabling our staff to use technology effectively.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Serve as the primary IT point of contact for business application-related projects including implementations upgrades and enhancements
Lead and manage projects centered around business applications ensuring timely completion and alignment with organizational goals
Provide technical support troubleshooting and problem resolution for applications such as Freshservice 8x8 Vonage Sage GP Paycom PolicyStat Incident Tracker and Office 365 including diagnosing and resolving complex technical issues
Collaborate with other departments to support the implementation of new software solutions ensuring seamless integration with existing systems which may involve custom configurations data migration and API integrations
Understand and maintain the security and backend configuration of business applications ensuring data integrity and system stability. This includes managing user access controls configuring security settings and monitoring system logs for potential security threats
Work with the Director of IT to implement and maintain security policies related to business applications
Create and maintain comprehensive documentation related to application configurations processes and troubleshooting procedures including technical specifications and system diagrams
Manage relationships with application vendors performance monitoring and issue resolution
Stay current with industry trends and best practices in business application management and make recommendations for improvements including evaluating new technologies and assessing their potential impact on our organization
Utilize Office 365 for communication collaboration and documentation purposes
Participate in administrative staff meetings agency committees and other projects as assigned
Adhere to MiSide policies and procedures
Adhere to MiSide code of ethics and comply with local state and federal laws

MINIMUM JOB REQUIREMENTS

Education
Bachelors degree in Information Technology Computer Science or a related field preferred

Experience
Experience in utilizing AI solutions for business process optimization and automation is preferred
Demonstrated experience in implementing or working closely with financial software solutions such as ERP systems is highly desirable
Proven experience in supporting and managing business applications
Experience with applications such as Freshservice 8x8 Vonage Sage GP Paycom PolicyStat Incident Tracker and Office 365 is highly desirable
Experience in developing and delivering training programs
Experience with API integrations data migration and custom configurations is highly desirable
General knowledge of IT infrastructure including servers switches and firewalls is a plus

Certifications & Licensures
Relevant certifications in project management application support or training are a plus
Possession of a valid drivers license and access to a private vehicle for day-to-day job performance

Knowledge Skills and Abilities
Solid understanding of IT security principles and practices including experience with user access management security configuration and threat monitoring
Excellent analytical problem-solving and communication skills
Strong documentation skills with the ability to create clear and concise user guides and technical documentation

Role: Business Systems Administrator Location: Detroit MI (Onsite first 90 days then Hybrid 3 days onsite 2 remote) Duration: 3 6 months Contract-to-Hire POSITION SUMMARY This position is responsible for the technical support maintenance and optimization of our core business applications. Thi...