IT support analyst

Since the 1940s Citco has provided specialist financial services to alternative investment funds investors multinationals and private clients worldwide. With over 6500 employees in 45 countries we pioneer innovative solutions that meet our clients evolving needs and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isnt just a job its an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Team & Business Line:

Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• You will diagnose and resolve software and hardware incidents requests and coordinate/implement scheduled changes including operating systems telecoms and enterprise software applications.
• Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible escalating incidents to other support teams where necessary.
• Record update and document incidents and requests in the Service Desk ticketing system.
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an approliriate and professional manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Create maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Verify IT Asset Management (ITAM) records up to date.
• Provide support and management of physical access and general security of the premises where required.
• Complete daily/weekly/monthly IT Health Checks for the Local Office.
• Notify Business and IT management of any issues as soon as theyre identified and provide regular updates on proposed solutions.
• Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
• Report to Business and IT Management on a periodic basis on IT issues progress initiatives upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.
• Act as general on-site resource for all IT teams supporting the site.
• Be involved with cross-organizational support remote support for other locations.
• Work after hours as required and be available to participate in an on-call schedule.

About You:

• You have 4 years of experience in similar role
• Bachelors degree or technical qualification prevalent to the position.
• Fluent in English (written and spoken).
  

Our Benefits

Your wellbeing is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.