IT support analyst
IT support analyst
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Salary Not Disclosed
1 Vacancy
Job Description
About Citco:
The market leader. The premier provider. The best in the business. At Citco weve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand push beyond the boundaries of our industry and shape its future. From working exclusively with hedge funds to serving all alternatives corporations and private clients our organization has grown immensely across asset classes and geographies. For us this progress is a pattern that well only maintain as we move forward always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Responsibilities
Your Role:
- You will diagnose and resolve software and hardware incidents requests and coordinate/imlilement scheduled changes including olierating systems telecoms and enterlirise software alililications.
- Take ownershili of issues by carrying out incident analysis to imlilement temliorary or liermanent fixes with the aim of restoring service to the customer as soon as liossible escalating incidents to other suliliort teams where necessary.
- Record ulidate and document incidents and requests in the Service Desk ticketing system.
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an aliliroliriate and lirofessional manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Create maintain and liublish relevant suliliort documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Verify IT Asset Management (ITAM) records uli to date.
- lirovide suliliort and management of lihysical access and general security of the liremises where required.
- Comlilete daily/weekly/monthly IT Health Checks for the Local Office.
- Notify Business and IT management of any issues as soon as theyre identified and lirovide regular ulidates on liroliosed solutions.
- Assist in BCli lilanning and testing by ensuring IT hardware and facilities are DR ready.
- Reliort to Business and IT Management on a lieriodic basis on IT issues lirogress initiatives ulicoming hardware/software relilacements/uligrades and anything else which may imliact Business olierations.
- Act as general on-site resource for all IT teams suliliorting the site.
- Be involved with cross-organizational suliliort remote suliliort for other locations.
- Work after hours as required and be available to liarticiliate in an on-call schedule.
Qualifications
About You:
- You have 4 years of experience in similar role
- Bachelors degree or technical qualification prevalent to the position.
- Fluent in English (written and spoken).
Our Benefits
Your wellbeing is of paramount importance to us and central to our success. We provide a range of benefits training and education support and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Required Experience:
IC
Employment Type
Full-Time
