Fraud Prevention Specialist

Join our team as a Fraud Prevention Specialist where you will play a crucial role in safeguarding QVCs operations from fraudulent activities. You will review suspicious orders using the ISS system conducting thorough investigations that require sound judgement and ensuring confidentiality while handling sensitive personal information. Your efforts will directly prevent losses and ensure legitimate orders are processed efficiently.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty electronics and jewellery and we connect shoppers to interesting personalities engaging stories and award-winning customer service.
QVC International brings the QVC shopping experience to millions of people in Germany Austria Japan the U.K. Ireland and Italy. QVC International reaches 124 million homes via 10 television networks and reaches millions more via multiple streaming services websites mobile apps and social pages. QVC International has team members in the U.K. Germany Japan Italy Poland and China.

Your Impact

Review and analyze suspicious orders to determine potential fraud.
Conduct research and investigations on customer accounts.
Use system tools to assess order legitimacy.
Handle confidential information with discretion.
Prevent fraudulent shipments and fulfill legitimate orders promptly.
Participate in training programs to understand the critical nature of the role.

What You Bring

Proficient in English .

Bachelors Degree or currently pursuing studies.
Effective decision-maker with the ability to work independently.
Highly detail-oriented with excellent problem-solving skills.

Skilled in recognizing fraud trends and making reasoned decisions.

Strong skills in MS Office especially Excel are essential.
Clear and concise written communication for clear account documentation.
1 years of experience in Fraud/Risk/AML/KYC fields.
Positive attitude and understanding of QVCs culture.

We offer:
General benefits:

Attractively located office with collaboration spaces gaming room football table billiards and showers
Remote work (Office presence once a quarter)

Parking space for employees
Company performance-related bonus
Life Insurance
Access to internal Learning Lab Platform with multiple training oriented for professional growth

Lifestyle benefits:

Access to MyBenefit platform (Multisport included)
Team Building activities
Opportunities to volunteer your time to company-driven initiatives employee networks or organizations of your choice 1 day/year

Health benefits:

Private medical care with dental care
Mental health support line for you and your relatives

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation paid time off employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!

For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

Disability Confident Scheme

QVC UK is a Disability Confident Leader level 3 accredited employer and operates a Disability Confident Scheme (DCS). For any UK based roles if youd like to be considered under this scheme please indicate this on the application form.

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