Success Coach (CS26-100)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals Southern Illinois University Edwardsville (SIUE) invites applications for the position of Success Coach (CS26-100). As a premier metropolitan university SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive broad-based education and enriched by hands-on research opportunities SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

What You Will Do

The Program Student Advisor- Online Student Success plays a vital role in supporting the success engagement and retention of students enrolled in online programs through the Office of Online Services and Educational Outreach (OSEO). This position provides proactive equity-minded guidance throughout the student journeyfrom onboarding through degree completionensuring a high-quality inclusive experience. The Program Advisor- Online Student Success serves as a key connector between students and institutional resources with a special focus on fostering persistence building community and removing barriers to student success. This person does their best to answer student questions or connect the student appropriately in the areas of but not limited to financial aid study support advising etc. This role is primarily remote but the selected candidate should expect to travel to SIUE locations in Edwardsville Alton Belleville and East St. Louis. On site work is typically no more than 25% of the overall position.

FLSA: Non-Exempt

Bachelors degree required.
Minimum of 23 years of experience in student services advising or coaching preferably in an online or adult learner environment.
Demonstrated commitment to equity inclusion and student-centered service.
Strong organizational communication and interpersonal skills.
Experience using CRM systems student information systems (e.g. Banner) LMS platforms and data dashboards (e.g. Argos).
Ability to work collaboratively across departments and build strong relationships with diverse stakeholders.
Knowledge of best practices in online education retention and student development theory.
Ability to travel between campuses of Alton East St. Louis Belleville and Edwardsville as needed by unit.

Preferred Qualifications
Masters degree in Higher Education Student Affairs Counseling or related field strongly preferred.

Civil Service Information:Civil Service Application - FAQs

Application Instructions:How to Apply - Step by Step

Illinois Residency Requirement:Pursuant to the State Universities Civil Service System out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification:State Universities Civil Service System Classification Number:0055 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.

Pre-Employment Screening:External candidates receiving a job offer must undergo pre-employment screening including a criminal background check. For safety sensitive positions a drug screen will also be required.

Work Authorization Information:SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation:If you are unable to utilize our online application system and need to request an accommodation please reach out to us at or via email at:

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.