At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

We are looking for a highly skilled and experienced Technical Specialist to provide cross-border technical support to our commercial and customer laboratories in LATAM. The ideal candidate will have expertise in Hematology (Sysmex instruments) Urine and this role you will leverage your in-depth knowledge of these disciplines to deliver the highest level of second level support including implementation preventative maintenance and service training.

The Opportunity:

• You will coordinate the technical installation of instruments including site preparation system testing application of reagents customer training routine support and handover.

• You conduct thorough training sessions for customers ensuring they are proficient in operating the installed analyzers.

• You will contribute to complex cross country cross-functional and global teams taking a leading role when required and navigating complex situations by applying a diverse skill set.

• You are responsible for several Roche instruments training maintenance and repair ensuring adherence to general guidelines for target agreements and economic efficiency.

• You will handle customer and employee inquiries resolving errors complaints and complex problems independently. You utilise digital service tools to effectively solve problems.

• You provide scientific and technical support to customers addressing their queries and concerns.

• You will ensure adherence to internal processes and training/support concepts while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.

• Finally you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.

Who you are:

• Bachelors degree in Engineering (Chemical Electrical Mechanical etc). You have a strong knowledge of electronics & mechanicals and have a deep interest in Application.

• You are proficient in the medical/diagnostic market and have advanced knowledge in hematology urine and coagulation instruments..

• You have a strong knowledge of networks and equipment connectivity.

• Excellent working approach with a strong customer focus.

• Proficiency in building productive customer relationships within a complex matrix environment.

• Excellent interpersonal skills reliability and ability to communicate effectively at all levels.

• Proficient/advanced problem-solving skills and ability to work under pressure.

• Strong analytical approach target-oriented meticulous and organised.

• Fluency in Spanish and English is mandatory.

• You live in the area of Mexico City.

Relocation benefits are not available for this potition

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.