Site Specialist based on client site in Billingham

Work Schedule

Environmental Conditions

Job Description

This role is situated at customer site Billingham UK.

Part time 20 hours

As a valued member of our team at Thermo Fisher Scientific Inc. youll have the chance to create a real-world impact by providing exceptional customer service in our role as a Site Specialist II. With our world-class resources and ambitious goals youll be part of a team working towards finding cures for cancer protecting the environment and ensuring food safety. We are committed to supporting your career goals and providing the necessary tools for your success.

Location/Division Specific Information:

At Unity Lab Services we offer integrated lab services support and supply management. Our customized service offerings and premier service experts have the flexibility and experience to meet our customers unique laboratory business needs.

What will you do

• Use Thermo Fisher Scientifics or customers inventory/order management electronic systems to complete various tasks including on-site program replenishments and disbursements order entry and expediting stock rotation receiving put-away product returns and backorder processing.
• Provide laboratory services such as order delivery glassware processing biological waste processing and chemical inventory receipt/reconciliation.
• Follow work processes as outlined by our written procedures.
• Proactively communicate any customer concerns and potential problems to your supervisor.
• Listen to customer feedback and promptly resolve issues within specified timeframes.
• Support process improvement activities.
• Perform other responsibilities as assigned by management.

What are the qualifications and experience required

• Education: Equivalent educational qualification.
• Experience: required of equivalent experience preferably within a laboratory setting or services.
• Validated customer service skills with demonstrated verbal and written communication abilities.

Knowledge Skills Abilities:

• Fluent in English with strong communication skills and a desire to deliver excellent customer service.
• Possesses interpersonal skills to collaborate with various levels of Thermo Fisher personnel and customers.
• Proficient in using handheld scanners and learning to enter data in various systems.
• Demonstrates computer proficiency and possesses basic to intermediate skills in the Microsoft Office suite of software.
• Able to work independently at customer sites potentially in areas where chemical-based allergens are in use.

Thermo Fisher Scientific Inc. is an equal opportunity employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status. We are committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process and perform critical job functions. Please contact us to request accommodation.

Apply today and be a part of our mission to enable our customers to make the world healthier cleaner and safer. Visit our website at .