Front Desk Supervisor Hilton Garden Inn Tampa North

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

H Hospitality - Were passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing all the time.

L Leadership - Were leaders in our industry and in our communities.

T Teamwork - Were team players in everything we do.

O Ownership - Were the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive

Your benefits will include a competitive starting salary and depending upon eligibility a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program which provides reduced hotel room rates at many of our hotels for you and your family plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

A Front Desk Supervisor with Hilton Garden Inn is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand

Hilton Garden Inn is the award-winning upscale yet affordable hotel brand that continually strives to ensure todays busy travelers have everything they need to be most productive on the road no matter the occasion. From the adjustable Garden Sleep System bed to complimentary wired and Wi-Fi Internet access to a comfortable lobby pavilion where guests can be alone but not lonely Hilton Garden Inn is the brand guests can count on to support them on their journey to success.

Hilton Garden Inn is one of Hilton Worldwides ten market-leading brands. For more information visit .

If you know how to offer an exceptional Guest experience and feel you can contribute to an award-winning team you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn.

What will I be doing

As a Front Desk Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Desk procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability

• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner

• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

• Schedule assign daily work lead pre-shift meetings inform and train team members

• Monitor observe and assist in evaluating team member performance

• Monitor lobby traffic and adjust staffing accordingly