Clinical Operations Coordinator
Clinical Operations Coordinator
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Job Description
Get to Know Rivia Mind
AtRivia Mind we believe great mental health care begins with a human connection.
Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City serving individuals across New York New Jersey Connecticut Florida and Massachusetts through both virtual and hybrid appointments.
How We Support: With a360 view of each individual we provide compassionate science-based care that honors the full complexity of a persons biology psychology and life go beyond symptom management with an interdisciplinary care model grounded in collaboration personalization and delivered with warmth respect and clinical integrity. We bring ahigh-touch human-centered approach to every aspect of care from clinical treatment to operational coordination. Click Here to learn more about our services.
Thrive Together: Our sharedNorth Star unites us to provide the best patient experience.
At Rivia Mind we cultivate a collegial culture rooted in:
- A foundation of shared values and reciprocal support
- A mindset of curiosity learning and growth
- A spirit of warmth openness and authentic connection
Together we turn challenges into opportunities and every team member helps shape the future of care at Rivia Mind.
Job Summary
The Clinical Operations Coordinator plays a key role in supporting the day-to-day functionality and long-term success of Rivia Minds clinical team. This position bridges clinical care and operational excellence by managing provider workflows coordinating calendars supporting clinician onboarding and offboarding resolving system issues and ensuring accurate data reporting. As a consistent point of contact for assigned clinicians the Coordinator fosters strong team relationships facilitates routine & ad-hoc check-ins and offers ongoing support throughout the year.
This role also requires a high level of comfort in providing performance and compliance-related feedback to clinicians including navigating feedback conversations in a tactful and supportive way. Candidates should bring confidence in holding providers accountable for practicing policies while maintaining a collaborative and compassionate approach.
This role is ideal for someone who is detail-oriented systems-savvy and passionate about helping providers focus on what they do bestdelivering high-quality care. Success in this role requires tactful and warm communication skills ease with working across platforms and departments and a proactive mindset for identifying opportunities to improve workflows and enhance the clinician and patient experience.
Application Window: Open until September 30th 2025
Anticipated Start Date: October 2025
# of Openings: 1
Job Responsibilities & Qualifications
Responsibilities
45% Clinical Operations & Workflow Management
Coordinate support and continuously optimize clinical workflows provider schedules onboarding/deboarding processes and platform troubleshooting to ensure a seamless care delivery experience.
- Review clinical dashboards for continual improvement and quality assurance.
- Assessment and distribution of weekly clinical dashboards.
- Coordinate clinicians calendars ensuring alignment with patient appointments supervision sessions and other required or optional meetings.
- Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders.
- Support the facilitation of patient transfers as necessary ensuring a smooth process for both clinicians and patients.
- Troubleshoot EHR systems and business platforms to resolve technical issues efficiently.
- Provide clinicians with enrollment assistance access troubleshooting and account information management for our EHR.
- Provide onboarding support by training and assisting incoming clinicians.
- Close out patient charts with appropriate documentation and notification.
- Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed.
- Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities enhance operational efficiency and maintain high-quality standards.
20% Care Team Collaboration & Clinician Support
Act as a consistent point of contact for assigned care teams facilitate bi-annual clinician check-ins and provide year-round guidance resource-sharing and operational support. Liase with patients on behalf of providers.
- Ensure providers receive an efficient thorough and positive onboarding and deboarding process with thoughtful collaboration of key departments and contributors (People Operations Marketing Supervisor of clinician etc.)
- Serve as a consistent point of contact for clinicians on your designated care team offering guidance updates and support throughout the year.
- Conduct formal check-ins twice annually with each clinician to review updates provide resources and collaboratively address clinical or patient care needs.
- These check-ins include discussion of adherence to clinical expectations documentation compliance and performance trendsrequiring a balance of professionalism empathy and direct communication.
- Be prepared to deliver feedback related to performance and compliance while preserving trust and rapport with clinicians.
- Lead and contribute to meaningful conversations during check-ins advocating for patient needs and sharing actionable updates to support clinician success.
- Remain available for ongoing support outside of scheduled meetings ensuring clinicians feel empowered to reach out any time throughout the year for assistance clarification or feedback.
- Collaboratively manage the care email inbox alongside team members to ensure timely professional responses clear and effective communication and the successful resolution of provider and patient inquiriessupporting a positive experience for all stakeholders.
- Act as a resource for clinicians by providing guidance on clinical platforms policy adherence and workflow management.
- Be on standby to join weekly supervision meetings providing assistance and support to the group as needed.
10% Reporting Data Management & Reengagement Initiatives
Leverage internal dashboards and reporting tools to monitor productivity documentation compliance and patient reengagement opportunities.
- Utilize key functions within the companys CRM including dashboards transition lists report creation individual dashboard management re-engagement reports and report discrepancies up to the Clinical Operations Supervisor.
- Generate and review clinician-related reports such as missing notes deleted notes unlocked notes and patients without follow-up appointments to conduct proper notification.
- Identify opportunities to re-engage patients who have paused or discontinued care by leveraging internal reports and tools from the companys CRM including dashboards and re-engagement lists.
- Collaborate with clinicians and care team members to develop and implement outreach strategies that encourage patients to return to care in a timely and supportive manner.
- Ensure communication is empathetic inclusive and aligned with best practices to promote a positive patient experience and reinforce continuity of care.
- Be comfortable addressing patient experience issues directly with providers when engagement or care delivery concerns are raised.
- Engage with patients directly on behalf of clinicians for care support and collaboration.
10% Compliance Communication & Cross-Functional Collaboration
Ensure adherence to clinical SOPs and policies address operational concerns support interdepartmental collaboration and contribute to a positive and inclusive team culture.
- Develop and maintain collaborative professional relationships between operations and clinical departments.
- Communicate effectively professionally and promptly with clinicians regarding operational needs and expectations.
- Proactively monitor clinician behavior for alignment with Rivias clinical guidelines surfacing any concerns around compliance or patient care quality to clinical leadership in a timely and constructive manner.
- Maintain a general awareness of clinical trends or behaviors that may affect patient care or compliance performance concerns and escalate patterns of concern appropriately to clinical leadership and People Operations.
- Review and resolve patient complaints in a professional and timely manner ensuring high-quality patient care.
- Approach performance and compliance feedback conversations with a coaching mindsetfocusing on development accountability and collaborative problem-solving.
- Ensure clinicians adherence to clinical policies and procedures while proactively addressing compliance-related concerns.
- Provide structured actionable feedback to clinicians when discrepancies or gaps in documentation or performance are observed while fostering a respectful and supportive tone.
- Verify that provider documentation aligns with quality standards and supports accurate coding and billing practices escalating discrepancies as needed.
- Ensure attendance and engagement by contributing to all departmental meetings.
- Promote a friendly work culture that encourages a fun collaborative and co-learning environment that benefits individuals well-being self-improvement and potential.
- Perform other related role and team function duties as assigned by department and group leaders.
15% Role-Specific Projects & Specialized Responsibilities
Own and manage specific process areas based on business needs and team strengths as assigned by Supervisorsuch as documentation compliance intake coordination patient experience or womens mental health tracking.
As part of the Clinical Operations Team each member may be assigned ownership of specific responsibilities such as those outlined below. These assignments are subject to change and will be determined based on business needs individual strengths and workflow optimization. Team members will typically be the primary point of contact for their assigned areas supporting consistency accountability and process excellence.
Clinical Documentation & Compliance
- Conduct provider note audits and serve as a backup for note auditing tasks.
- Communicate audit results clearly and supportively identifying areas for improvement and ensuring that clinicians meet documentation standards.
- Monitor missing initial notes and delete notes as needed.
- Track deboarding reports related to compliance and clinical offboarding.
- Identify patterns in compliance risks and partner with clinical operations leadership to mitigate them.
Provider Deboarding & Patient Transitions
- Manage and update the Provider Deboarding - Patient Transfer list.
- Support smooth provider transitions by assisting with relevant transfer communications and documentation.
Administrative Systems & Support Tools
- Serve as backup for ePrescribing and other tool tasks including submissions and system use.
- Monitor and maintain the functionality of DocuSign or a similar platform for signature requests.
- Assist with faxes and serve as a backup for incoming and outgoing fax communications.
Feedback Reviews & Patient Experience
- Track and log patient satisfaction survey responses and online reviews
- Record and highlight positive provider reviews for internal recognition.
- Maintain the complaint log and assist with consulting on patient experience issues.
Scheduling & Intake Coordination
- Support schedule changes including updating availability and coordinating with team members.
Assist with intake question services and ensure consistent patient onboarding.
Qualifications
Required Education Level: High School Diploma or equivalent
Education Details: Degree in healthcare business operations or compliance preferred
- Two years of healthcare setting business operations and clinical provider experience
- Desire to assess processes and collaborate on effective solutions
- Organized and detail-oriented
- Comfortable navigating change shifting priorities and adhering to evolving workflows
- Ability to build partnerships and foster collaborative relationships across the organization
- Self-motivated and able to work autonomously
Additional Qualifications Skills & Attributes
- Conflict resolution
- Customer service
- Experience with provider relations healthcare operations or clinical team support strongly preferred
- Competent use of EMR tools such as IntakeQ is preferred
- CRM experience with Salesforce is a plus
- Data Analysis & Dashboard Management is preferred
- Team oriented
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required company wide platforms/software like and EHR/EMR platforms when applicable)
- Intermediate computer skills and technical aptitude required.
Benefits
Comprehensive Benefits to Support Your Well-being
At Rivia Mind we prioritize the well-being growth and success of our team members. Our robust benefits package is designed to provide support in every facet of your lifepersonal professional and financial.
Learn more here.
Health & Wellness:
- Medical Coverage - HDHP PPO or PPO Buy-Up
- Health Savings Account Flexible Spending Account and Dependent Care Account Options
- Dental & Vision Insurance
- Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
Time Off & Flexibility:
- Front-Loaded Paid Time Off (PTO)
- Observed Holidays & Annual Office Closure
- Medical & Parental Leave (in accordance with State and Federal Laws)
- Bereavement Leave / Pet Bereavement Leave
Financial Wellness:
- Competitive Pay
- 401(k) Retirement Plan and employer match
- Employee Referral Program
- Transit and Parking Voluntary Benefit
Professional Development:
- Professional Development Stipend after 1st Work Anniversary
- Paid Professional Development Days after 1st Work Anniversary
- Learning & Development Resources
Additional Benefits:
- Short-Term & Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
- Quarterly Wellness Activities
Were committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health happiness and growth.
Compensation & Employment Details
Pay Range: $45000 - $52000
Pay Type: Salary
Department: Clinical Operations & Compliance
Supervisor: Supervisor Clinical Operations
Supervisees: None
Employment Status: Full Time
Exemption Status: Non-Exempt W-2
Work Environment: Remote
Work Schedule: Monday - Friday 9 am - 5 pm EST
Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location role responsibilities required skills relevant experience qualifications role level and applicable credentials. It is uncommon for an individual to be hired at or near the top of the posted addition to base salary total compensation may include bonuses commissions or other incentives depending on the role.
Location Eligibility: At this time we are only able to consider applicants whose primary residence is in one of the following states within the United States of America: Connecticut Florida Georgia Kansas Kentucky Massachusetts New Jersey New York Pennsylvania South Carolina Texas. Because this is not a solely on-site role your primary residence must remain in one of these approved states. Please note that residing outside of these stateseven temporarilymay result in employment eligibility issues tax implications or other regulatory concerns. If your location changes or youre based elsewhere we encourage you to stay connected for future openings.
Equal Opportunity Employer: Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race color ancestry religion sex gender identity or expression pregnancy age ethnic or national origin immigration or citizenship status hair weight height disability marital status veteran status sexual orientation genetic information/GINA political affiliation or activity or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures hiring and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process pre-employment testing to otherwise participate in the selection process to perform the essential job functions and/or to receive other benefits and privileges of employment please contact us directly.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time.
This is in accordance with applicable federal state and local laws including Title VII of the Civil Rights Act the Americans with Disabilities Act the Age Discrimination in Employment Act and the Genetic Information Nondiscrimination Act.
If you need assistance or accommodation due to a disability during the application process please contact our Talent Acquisition team at
Required Experience:
IC
Employment Type
Full Time
