Strategic Customer Success Manager DACH
Strategic Customer Success Manager DACH
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1 Vacancy
Job Description
About the Team
About the Role
Were looking for a Strategic Customer Success Manager to join our DACH team and help drive long-term value for some of our most important this role youll act as a trusted advisor connecting Miro to strategic priorities enabling adoption through critical workflows in Engineering Product and Design and building deep multi-threaded relationships across your accounts. Youll lead key engagements like Success Planning customer onsites and Business Reviews and act as the voice of the customer within Miro through close cross-functional collaboration.
What youll do
- Own and manage a portfolio of approximately 20-25 customers across the Strategic and Enterprise segments ensuring long-term partnership success
- Align Miros product capabilities to customer business priorities through tailored high-touch engagements that drive product adoption demonstrate impact across core use cases and maximize ROI
- Lead ongoing strategic conversations including regular cadence meetings Joint Success Plans (JSPs) Business Reviews and executive-level engagements
- Collaborate with internal stakeholders to influence key customer health metrics such as activation engagement (MAU) and adoption
- Proactively assess and improve customer health using a data-driven approach to identify risks and opportunities leveraging tools like Gainsight Outreach and Looker
- Contribute to a culture of operational excellence by applying and sharing best practices across the team
- Collaborate closely with cross-functional partners such as Sales Renewals Services and Solutions Engineering to drive customer outcomes and account success
What youll need
- 3 years in a Customer Success or other B2B client-facing role or in strategicconsulting handling complex accounts
- 2 years experience in a B2B or B2B2C SaaS company
- 1 year of experience at a top-tier management consultancy or in a consulting-focused role
- Proven experience in a consulting firm with a strong track record of strategic problem solving client management and cross-functional project delivery
- Proven success managing a portfolio of strategic and/or enterprise accounts (large multinational organizations with more than 10K employees)
- Ability to deeply understand client business goals act as a trusted advisor and align value through thoughtful discovery and a consultative approach
- Ability to build and maintain strong relationships across a wide range of internal and external stakeholders. Additional experience working with Engineering Product and Design teams is a strong plus
- Comfortable collaborating cross-functionally with internal partners such as Sales Renewals Services Product and Support teams
- Proficient in using customer success and data analytics tools (e.g. Gainsight Looker) to identify trends risks and opportunities
- Excellent communication storytelling and stakeholder management skills
- Native or business-level fluency in both German and English
Whats in it for you
- Competitive equity package
- Medical insurance coverage
- Lunch snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Travel allowance for your commute
- Opportunity to work for a globally diverse team
- Inspiring workplace in the business heart of Amsterdam
Required Experience:
Manager
Employment Type
Full Time
