Director, Global Order-to-Cash
Director, Global Order-to-Cash
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Essential Functions:
- Lead a team of finance professionals responsible for ensuring seamless operations in order management credit management billing cash application and collections
- Identify and implement improvements to enhance the external and internal customer experience
- Work closely with Sales and Operations teams to ensure smooth processing and fulfillment of customer orders
- Establish credit policies and monitor credit risk to support business strategy and mitigate financial exposure
- Ensure timely and accurate customer invoicing and collections to optimize DSO
- Engage with Treasury to optimize cash management and forecasting
- Manage customer queries and surveys related to OTC process and resolve issues promptly
- Develop implement and maintain robust internal controls to ensure compliance with company policies and regulatory requirements
- Drive continuous improvement initiatives within OTC processes to ensure standardization implement best practices and enhance efficiency accuracy and scalability
- Collaborate with IT and other functions (e.g. Sales Operations Treasury) to design and implement automation to streamline OTC activities
- Establish measure root cause and action targeted KPIs to measure the OTC process
- Mentor and develop a global OTC team fostering a high-performance culture
Management Structure:
- OTC Global Process Owner
- Americas Order Management Manager
- Americas Credit & Collections Manager
- Europe Order Management Manager
- Europe Credit & Collections Manager
- Asia Order Management Manager
- Asia Credit & Collections Manager
Knowledge Skills and Abilities:
The Skills you will bring to the team
- Planning Has proven ability to establish clear directions and mobilizes resources (people funding technology materials support) to get things done in an effective and efficient manner
- Driving Results - Action oriented and steadfastly pushes self and others for results. Is very customer centric and can be counted on to consistently exceed goals
- Influencing Others Can employ a wide range of influencing styles to engage others in problem-solving and decision-making
- Strategic Mindset Has the ability to see ahead clearly; anticipates future consequences and trends conceives a range of scenarios and creates competitive breakthrough plans.
- Change & Transformation Lead OTC transformation initiatives including global process design shared services and automation/AI adoption
- Resilience Under Pressure in Dynamic Environments - Thrives in fast-paced settings maintaining composure and delivering high-quality results under tight deadlines.
- Excellent global leadership abilities with success building a positive team culture and developing talent
- In-depth knowledge of OTC process
- Demonstrated initiative to drive continuous process improvement
Minimum education and work experience required:
- B.S. degree in Finance or related field professional accounting qualification desirable
- Over 15 years of progressive OTC experience with a minimum of 5 years in a leadership position
- Proficiency in ERP and CRM systems
- Ability to travel internationally
#LI-PM1
Additional Job Description
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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